Use This Template 
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
46
service desk analyst
- Logging calls (1st and 2nd line)
- Adhere to telephone etiquette
- Maintain average calls and tickets logged per day
- Ensure user details is confirmed and updated on active directory, Maconomy and CA
- Ensure tickets logged are escalated to incident manager at least half an hour before expiry of SLA’s
- Ensure a first time fix (FTF) ration of 60% of calls taken is maintained
- Ensure adherence to ticket quality standards
47
service desk analyst (6 month contract)
- Create, update and delete user accounts and set complex permissions on bespoke software solutions.
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
48
service desk analyst
- Quickly and efficiently resolved all logged incidents.
- Provided technical support for 30-60 users a day.
- Consistently being in the 90th percentile for benchmarks in the performance set forth by management for all Service Desk Analysts
- Established a quick connection with users improving the drop call ratio to +95%.
49
service desk analyst
- Prepare activity reports
- Stay current with system information, changes and updates
- Windows and applications deployment
- printer installations (Uniflow)
50
service desk analyst
- Providing first level IT support for Business Partners.
- Routing the tickets to the relevant teams when issues cannot be fixed at the Level one support.
- Troubleshoot system settings and MS Office programs in case of malfunctions.
- VPN support (RSA console)
Suggested Reading:
Related Articles
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...