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16

service consultant

  • Providing product information and handling financial queries
  • Answering inbound calls timeously
  • Dealing with all queries through to resolution
  • Maintaining accurate details of all queries
  • Actively displaying the Discovery Service Standards
  • Dealing with all queries through to resolution
  • Administration functions
17

service consultant

  • Greet, interact and inform service customers throughout their visits of the repairs, and processes
  • Create work orders thoroughly with information of customer’s concerns and services requested
  • Familiarize myself with structure bonuses provided by company, and push to strive for success
  • Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; processing fast deposits and mail deposits; answering questions in person or on telephone; referring to other bank services.
18

service consultant

  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; maintaining supply of cash and currency.
  • Policy changes to the product
  • Working on Discovery Systems