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1

senior travel consultant

  • Working for UK market corporate clients for travel arrangements as per their respective travel policy.
  • Comply with SLA (service level agreements) for the KPI targets.
  • Analyzed departmental documents for appropriate distribution and filing. Verified data integrity and accuracy.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Produced ad hoc reports and documents for senior team members.
2

senior travel consultant

  • Consult with clients on suitable travel options in accordance with their needs, wants and capabilities. 
  • Booking ground arrangements / services for guests with Tour Operator. 
  • Ensuring smooth operation of their journey on the ground. 
  • Post travel follow ups. 
3

sr. travel consultant

  • Bagged deals from Consolidators like Cosmos, Skybird, Skylink and Maazda Travels.
  • Engaged in Cruise reservations with the help of our Travel partners like Carnival.com. 
  • Conducted Hotel, Packages booking through our partner Expedia.com.
  • Assisted Corporate clients for domestic (within the US) and International Travel Conducted all types of airlines booking related service for corporate houses & walk in clients. 
4

senior travel consultant

  • A complete back up to Emergency Travel and the operation team.
  • Ensure the use of scripting to complete reservation in accordance to service standard sent by the Corporate.
  • Coordinating the emergency travel requirements of the business travelers & guests of more than 350 corporate(s) – ensuring strict adherence of the Company’s Travel Policy.
  • Ensuring 100% adherence to Company Compliance Policies i.e. code of conduct, US sanctions, local regulations, customer privacy and data protection, money laundering and internal audit regulations.
  • Exploring different avenues of revenue generation from existing clients by cross selling products like Hotels, Cars, Meet & Assist services, etc.
  • Ensuring service delivery as per agreed SLA’s with the corporate, travel and expense savings plan; compliance with policy guidelines.
  •  Beside this also attended various internal office training which are useful to give better services to clients. Like GCE (Great Call Experience) & GEE (Great E-Mail Experience) helped to polish the skills of handling customers in a professional manner.
5

senior travel consultant

  • Providing the travel options for the corporate as per the SLA. 
  • Issuing of tickets as per the travel request. 
  • Creating and updating the Travelers profiles on a weekly basis. 
  • Coordinating with the Airlines and vendors regarding the fares and Confirmations