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1
senior travel consultant
- Working for UK market corporate clients for travel arrangements as per their respective travel policy.
- Comply with SLA (service level agreements) for the KPI targets.
- Analyzed departmental documents for appropriate distribution and filing. Verified data integrity and accuracy.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Produced ad hoc reports and documents for senior team members.
2
senior travel consultant
- Consult with clients on suitable travel options in accordance with their needs, wants and capabilities.
- Booking ground arrangements / services for guests with Tour Operator.
- Ensuring smooth operation of their journey on the ground.
- Post travel follow ups.
3
sr. travel consultant
- Bagged deals from Consolidators like Cosmos, Skybird, Skylink and Maazda Travels.
- Engaged in Cruise reservations with the help of our Travel partners like Carnival.com.
- Conducted Hotel, Packages booking through our partner Expedia.com.
- Assisted Corporate clients for domestic (within the US) and International Travel Conducted all types of airlines booking related service for corporate houses & walk in clients.
4
senior travel consultant
- A complete back up to Emergency Travel and the operation team.
- Ensure the use of scripting to complete reservation in accordance to service standard sent by the Corporate.
- Coordinating the emergency travel requirements of the business travelers & guests of more than 350 corporate(s) – ensuring strict adherence of the Company’s Travel Policy.
- Ensuring 100% adherence to Company Compliance Policies i.e. code of conduct, US sanctions, local regulations, customer privacy and data protection, money laundering and internal audit regulations.
- Exploring different avenues of revenue generation from existing clients by cross selling products like Hotels, Cars, Meet & Assist services, etc.
- Ensuring service delivery as per agreed SLA’s with the corporate, travel and expense savings plan; compliance with policy guidelines.
- Beside this also attended various internal office training which are useful to give better services to clients. Like GCE (Great Call Experience) & GEE (Great E-Mail Experience) helped to polish the skills of handling customers in a professional manner.
5
senior travel consultant
- Providing the travel options for the corporate as per the SLA.
- Issuing of tickets as per the travel request.
- Creating and updating the Travelers profiles on a weekly basis.
- Coordinating with the Airlines and vendors regarding the fares and Confirmations
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