- Administration, Configuration, Implementation and support experience on Salesforce.com CRM.
- Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes.Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management and Case Management.
- Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements.
- Implemented renewal process for in salesforce.
- Worked on sending out email notification using trigger.
- Development of webservices to communicate other Dell systems with Salesforce, both inbound and outbound.
- Integration of Salesforce and Field Service Edge (from ClickSoftware).
- Implemented Mass Edit, Mass Delete
- Integrated SFDC with Third party applications like Human API
- Worked in 3 projects – CocaCola, Mindbody – OneCRM, NBCUniversal.
- Developed various Apex triggers, lightning components, unit test classes.
- Provided support and enhancements to the various already developed components.
- Used salesforce out of the box functionality such as workflow, process builder, Approval process, etc.
- Followed the best coding standard.
- Developed a force.com grants management application for FEMA for tracking grantee and sub-grantee information using Force.com, Apex controllers, Visualforce and custom objects
- Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business.
- Created custom objects and its related reports / dashboards to hide data access from other profiles across the organization.
- Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
- Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.
- Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.
- Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
sr. salesforce developer
- • Worked on Setting up the business users access so they can login to Salesforce using SSO (Single Sign On), Siteminder.
- • Used the Java Ant for testing and migrated the code to the deployment instance after testing.
- • Implemented the Web-to-Lead functionality for the Marketing Campaign.
- • Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
- • Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports. Implemented/Implementing Security Settings and configured profiles and permission sets.
- • Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
- • Configured security settings by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.