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sales support specialist

  • Building and maintaining relationships with existing and new customers 
  • Providing troubleshooting assistance for customer orders, account statuses, and relevant problems 
  • Selling specific software products and services 
  • Preparing sales order forms and reports 
  • Recording sales in CRM systems (Salesforce, Hubspot) 

sales support specialist

  • Create ad hoc reports for management as well as work on various sales-related projects. Assist executive management in developing and maintaining sales reporting, control dashboards, and analytics requests.
  • Managing the Monthly, Weekly & Daily Report and sharing across the organization through Chatter in Salesforce.
  • Responsible for cleansing of Sales metric fields in Salesforce to reflect the Sales dashboard accurately.
  • Responsible for managing the Overdue Renewals opportunities and maintain the percentage of opportunities to minimal.
  • Responsible for providing various analysis and enhancements in the system by raising Service Now ticket and working closely with the technical team to clear the issue and responsible for various testing in the system.
  • Working with the Sales team to create and maintain a culture focused on delivering results by providing ongoing coaching and development of the team