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1

sales support representative

  • Collaborated with the customer purchase team representatives on Annual Service Maintenance renewals
  • Responsible for invoicing customers & following up with customer finance teams for payment collections
  • Trained & nurtured 15+ members of the sales team on business enablement ERP systems
  • Assisted the service staff for the technical clarifications; directly involved in field service activities
  • Assisted the legal team for the negotiation of agreements with customers
  • Managed complete order fulfillment & shipping of products from corporate office (Alameda, CA, US) to customers in India
  • Worked closely with customer compliance teams to fulfill the documentation of US customs
2

sales support representative

  • Organizing, Replenishing and Merchandising an ever changing store
  • Complete routine inventory counts with the outlet managers of all retail operations • coordinate administrative duties
  • Generate, receive and maintain purchase orders
  • Maintain Inventory and complete month end data entry
  • Greet customers, respond to customer inquiries 
3

sales support representative

  • Proposed rates/service contracts to our pricing groups and negotiated rates/non-standard services with customers
  • Prepared sales presentations for sales and researched Journal of Commerce and historic in house bills of lading to build knowledge of Southern California account base
  • Analyze customer problems and research solutions using the knowledge base software 
  • Sell additional services by recognizing opportunities to up-sell accounts; Explaining how these features can resolve their existing issues 
4

sales support representative

  • Reviewed sales contracts to ensure accuracy and deliverability
  • Process sales commissions
  • Work with clients and sales to solve billing discrepancies
  • Manage relationships with clients and sales
5

sales support representative

  • Schedule appointments for Directv installers to go out and install new service for customer
  • Awarded for increasing sales of 
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.customer service protection plans by 20% for my call center