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1

sales coach

  • Work with spa manager to review spa associate performance & conversation numbers
  • Create performance improvement plan for spa associates as needed
  • Meet with spa associates to implement PIP
  • Meet one-on-one with spa associates to role play “Welcome, Connect, Empower” & Lifestyle Program scripts
  • Act as a resource for spa associates needing additional assistance in meeting sales goals
  • Observe and evaluate spa associate’s work to determine progress and make suggestions for improvement
2

sales coach

  • Improve sales and quality performance through coaching of individual Sales and Service Representatives
  • Identify sales and quality areas of opportunity for individuals and contact center.
  • Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services)
  • Document interaction with Sales and Service Representatives
3

sales coach

  • Conducts products capability sessions and up-skill agents with the right behavior
  • Gather loss sales due to competitor’s offer and understand the voice of the customers to determine its competitive market price and need
  • Oversee performance of 24 agents
  • Piloted direct selling team
  • Help teams resolve customer complaints regarding sales and service
  • Data analysis and data correlation between results and how agent’s behavior is driving the results
  • Target setting every quarter