Reservations Manager Resume Examples

reservations manager

  • Make customer the priority.
  • Make sure all requirements of the daily management checklist have been completed.
  • Monitor rates by contacting competition
  • Assist with managing of approximately 25-30  independent company dealerships to maintain a great standing company relationship.
  • inventory control including reporting of stolen and / or recovered equipment.
  • Heavy call volume: call center.
  • Developed , implemented and monitored programs to maximize customer satisfaction.

reservations manager

  • All aspects of inbound reservations from both Domestic and International agents. Confirmations, Amendments & invoicing 
  • Managing Accounts Payable/Receivable
  • Telephone communications 
  • Front Desk Check in and Check out 
  • Building Procedures and Manuals 
  • Managing Staff 
  • Overseeing Restaurant / cafe operations. 

reservations manager

  • Arrange for drivers to pick up particular customers or groups on a regular schedule.
  • Dispatch work daily.
  • Resolve customer complaints or answer customers’ questions regarding pricing and procedures. 
  • Recruit, interview, and select drivers.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. drivers, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

reservations manager

  • Provided detailed daily departmental reports ad updates to senior management.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel reservations or requests
  • Comfortable with relay service for hearing-impaired customers needing assistance with rentals or reservations.
  • Promote company products and services to better assist customers

reservations manager

  •  Responsible for London market. Handling the Inventory of 75 serviced apartments 
  • Accountable for Inventory management on daily basis. 
  • New channels to be introduced for the expansion of the brand. 
  • Handling corporate guests, creating customized packages for corporate requirements. 
  • Handling guest complaints, offering feedback and after sales service. 
  • Market Study and Competition Analysis 

reservations manager

  • New business development for the hotel, looking particularly at getting new clients to book with the hotel on a contract basis.
  • Administration of budget, target development as well as follow up on achieved targets.
  • Provide sales pitches and presentations to different clientele.
  • Establish work procedures or schedules and keep track of the daily management checklist.

reservations manager

  • Online hotel rooms reservations
  • Sending invoice bills to hotels
  • Payment handling
  • Payment transactions

reservations manager

  • Responsible for communicating with guests via email and telephone from initial contact to finalizing reservations,.
  • paying special attention to VIP guests, any special requests, food and beverage needs and maintaining relationships with clients.
  • Responsible for reservation procedures from initial contact to finalizing reservations.  
  • Assigning tasks, reviewing arrival reports, predicting occupancy,  implementing hotel procedures
  •  Organize daily arrivals list, Registration process and accounting.  Maintained communications between owners of property,
  • Develop and implement policies and procedures with owners for the operation of a hotel.
  • Monitor accounting and revenue activity of the hotel or facility.

reservations manager(intern)

  • Point person to contact regarding events and meetings to be held within the restaurant.
  • Create Banquet Event Orders to be presented with details of the chosen menu and amenities for the event to the client.
  • Responsible for and Organizes all external events to be held in the venue.
  • Keep record of all reservations made in an orderly manner for future references.

reservations manager

  • Supervise other clerical staff and provide training and orientation to new staff in absence of supervisor.
  • Train and assist staff with computer usage when needed.
  • Worked closely with Marketing company President.
  • Guest Relations