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6

reservationist

  • Hold numerous telephone conversations with people inquiring about vacation rental properties in a high-paced environment.
  • Follow up via telephone or email with guests inquiring about property rentals for their 3 day to 5 month vacations.
  • Locate and match perspective guests to their perfect vacation home based on their wants and needs.
  • Show properties to customers when requested.
  • Make customer reservations using the Live Rez software.
  • Collect deposits and balance of monies due.
  • Put together and organize welcome packets for arriving guests.
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reservationist

  • Computing the reservations
  • Using Microsoft Office Excel
  • Using Quickbooks 
  • Call or email arriving guests to give them check-in information.
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reservationist

  • Open properties and “set the stage” for arriving guests. Fix any cable t.v. issues, replace any needed lightbulbs and note any “repairs” needed.
  • Close properties after guests have left,  turn off A/C systems, check for stains on carpets, damage or any other issues related to property.
  • Handle customer needs and complaints. Find solutions.
  • Schedule and write up work orders for work to be done or items to be purchased for properties.