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1

reservation specialist

  • Yearly top revenue producer.
  • Rental owner communication.
  • Forbes training.
  • Navis certified.
  • Detailed information on area for coworkers.
2

reservation specialist/client service

  • Updated client records and added appointments to company calendar.
  • Cleaned animal enclosures and performed minor maintenance 
  • Cleaned and disinfected kennels, equipment and work areas 
  • Promoted grooming services and products to customers
  • Maintained a clean and sanitary work environment at all times 
  • Answered calls in an efficient and quick manner. 
  • Listened to concerns/problems and transferred calls to correct supervisors. 
3

reservation specialist/night auditor

  • Acquires sales from in-coming reservation calls and coordinates details of each reservation.
  • Informs manager of any special attention guests or VIPs and ensure accurate information, obtaining arrival times, etc.
  • Contacts guests/travel agents to clarify any discrepancies in the preferences or requests before arrival.
  • Reviews invoices from multiple travel agencies to insure proper payment and provide documented verification of remittance.
  • Answers phones inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
  • Retrieve and distribute mail accordingly.
4

reservation specialist

  • Answer a wide variety of guest calls for all IHG properties.
  • Finely picked hotels that best meet my guest needs.
  • Notated any special requests that the guest may need.
  • Dual quoted and handled resistance vigilantly.
  • Exceeded my quota weekly since date of hire
  • Helped trainees on the floor to perfect their sales pitch. 
5

reservation specialist

  • Verified customers’ credit, and established how the customer would pay for the accommodation.
  • Computed bills, collected payments, and made changes for guests.
  • Up-sell and cross-sell rooms.
  • Make sure customers needs and want are met.