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1

reservation agent

  • Daily Reservations Duties as per checklist
  • Managing standards of Customer Service
  • Answering phone calls / emails / chat new bookings and enquiries 
  • Entering new bookings
  • Ensuing correct reservation details entered for website bookings
  • Updating amendments to existing reservations
  • Group reservations and accounts
2

reservation agent

  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates. 
  •  Sorting out any issues that may arise with bookings or reservations 
  •  Answering any questions customers might have about the reservation process. 
  •  Providing support to customers who may need to amend or cancel a reservation. 
3

reservation agent

  • Recording/Booking of vehicles for future or present
  • Vehicle Inspection upon return.
  • Loading promotions on website
  • Creating new rate codes in Opera & Protel
4

reservation agent

  • Hotel’s reservations: made by phone, email, fax.
  • Meet & greet the clients. 
  • Preparation of report for the Mornings Meetings. 
  • Distributing rates in GDS (Travelclick)
5

reservation agent / guest service agent

  • Do daily checks of upcoming bookings through Expedia, Booking.com and other third-party bookings.
  • Do daily payment checks for hotel accommodation and tour bookings
  • Answering phone calls and emails for reservations promptly 
  • Liase with travel agents to create bookings on behalf of guests
  • Use Respax tour operations system to book cruises and adventure tours for guests
  • Help guests with tour enquiries and create reservations for tours in Kakadu, such as flights, cruises and day tours