Reservation Agent Resume Examples

reservation agent

  • Daily Reservations Duties as per checklist
  • Managing standards of Customer Service
  • Answering phone calls / emails / chat new bookings and enquiries 
  • Entering new bookings
  • Ensuing correct reservation details entered for website bookings
  • Updating amendments to existing reservations
  • Group reservations and accounts

reservation agent

  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates. 
  •  Sorting out any issues that may arise with bookings or reservations 
  •  Answering any questions customers might have about the reservation process. 
  •  Providing support to customers who may need to amend or cancel a reservation. 

reservation agent

  • Recording/Booking of vehicles for future or present
  • Vehicle Inspection upon return.
  • Loading promotions on website
  • Creating new rate codes in Opera & Protel

reservation agent

  • Hotel’s reservations: made by phone, email, fax.
  • Meet & greet the clients. 
  • Preparation of report for the Mornings Meetings. 
  • Distributing rates in GDS (Travelclick)

reservation agent / guest service agent

  • Do daily checks of upcoming bookings through Expedia, Booking.com and other third-party bookings.
  • Do daily payment checks for hotel accommodation and tour bookings
  • Answering phone calls and emails for reservations promptly 
  • Liase with travel agents to create bookings on behalf of guests
  • Use Respax tour operations system to book cruises and adventure tours for guests
  • Help guests with tour enquiries and create reservations for tours in Kakadu, such as flights, cruises and day tours

reservation agent

  • Transmit and receive messages.
  • Answer and transfer Emails.
  • Prioritising tasks / Time management
  • Working as a team or individually unsupervised 

reservation agent

  • Training – training of new staff in computer system, reservations tasks, hotel information 
  • Assistance to the GM, EAM, Revenue Manager and Accounts managers when required
  • Assisting with paying off commissions
  • Assisting with word processing and spreadsheets

reservation agent

  • Reserving room for guest and taking note of their request upon arrival.
  •  Help customers with planning and booking reservations.
  •  Work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. 
  •  Provide customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay.
  •  Upsell and promote relevant travel packages and touring opportunities to customers.
  •   Keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. 

reservation agent

  • Assist on the daily task by reply all emails within 2 hours / 48 hours 
  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.

reservation agent

  • Make reservations and confirm reservations
  • Sell products, services and promotions 
  • Compute bills, collect payments, and make change for guests. 
  • Monitoring daily occupancy and ADR figures