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quality assurance supervisor

  • Maintained metrics, reports, process documentation, customer service logs, training, and safety records.
  • Supervised the work of logistics specialists, planners, or schedulers.
  • Maintained accurate and complete employee records as required by laws or administrative policies.
  • Observed and evaluated employee work to determine progress and make suggestions for improvement.
  • Instructed employees individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

quality assurance supervisor

  • Resolve complaints concerning transportation, logistics systems, or customer issues.
  • Maintain complaint reports, process documentation, developed training for specific to Virginia Operations Quality Assurance
  • Collaborate with other departments to provide resolution to complaints with processes, such as escalations and trip monitoring. 
  • Supervise the work of Quality Assurance Representatives specialists, planners, or schedulers.
  • Conducted annual reviews for employees providing feedback on their performance and recommended salary increases.

quality assurance supervisor

  • Clean, maintain, calibrate, or repair measuring instruments or test equipment, such as thermometer, scales, or ph meters.
  • Oversaw the onboarding  and training of new employees 
  • Implemented company policies, technical procedures and standards for keeping security of data and personal information safe 
  • Reviewed phone calls and graded performances 

quality assurance supervisor/marketing coordinator

  • Managed teams across the State of Michigan, both Admissions Staff and Career Transition Specialists.  Direct Human resources activities, including payroll, annual evaluations, and improvement plans.  Evaluated WIOA reporting systems, ensured compliance with employment verification’s and documentation collection. 
  • Empowered individuals to enroll in training and or employment by helping them to understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
  • Exceeded recruitment expectations by providing qualified  candidates, using community resources, networking,  internet recruiting resources, media advertisements, job fairs, other High Schools and Training Schools, or candidate referrals.
  • Designed and implemented marketing strategies, based on knowledge of establishment objectives, market characteristics, Department of Labor Requirements.

quality assurance supervisor

  • Direct and coordinate the activities of employees engaged in the production and inspection of of machined goods.
  • Conduct employee training in equipment operations and work and safety procedures, and assign employee training to experienced workers.
  • Implement measures to motivate employees and to improve production methods, product quality, and efficiency.
  • Inspect products for quality and adherence to customer and licensor specifications.