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quality analyst

  • At present dealing with four different teams of BTW – IPEX Export, WHC, 20C Order Entry and ESDB 999
  • Performing regular transactional email and chat audits.
  • Providing regular feedback and coaching to the advisors as per their performances.
  • Implementing advisor training and coaching initiatives.
  • Conducting calibration sessions with stakeholders.
  • Preparing and conducting the monthly Process Knowledge Test.
  • Identifying the transactional failing parameters and performing RCA to understand the reasons.

quality analyst

  • Have prepared and proposed new methodology for Quality Audit monitoring form for BTW.
  • Proposed two AIM ideas, based on automation process for IPEX Export and 20C Order Entry teams.
  • Conducting regular Quality Huddles with all the teams.
  • Have taken initiatives in preparing process maps for 20C Order Entry and IPEX Export.

quality analyst

  • Update automated test scripts.
  • Have to meet the monthly operational production target and other KRAs
  • Conduct regular interactions with the team members for brainstorming. 
  • Maintain a healthy professional bonding with the operations team members, SME, Team Managers and the onshore and offshore stakeholders.

quality analyst (manual)

  • Served as the major resource for testing Cart and Checkout for all the platforms (Web and Apps) along with working on Order Management System.
  • Reporting and tracking bugs for both back-end and front-end tasks.
  • Tested APIs, Database and the integration of it all with the User Interface.
  • Created and executed test cases, test suites and test plans for projects like Nykaa Wallet, Payment Gateway Integration, Multi-Modal payments and Checkout (re-written) flow.
  • Responsible for generating and maintaining reports for tasks and bugs worked on in Checkout and Order Management System on a weekly and monthly basis.

senior quality analyst

  • Small and Medium Business ISP support Bell Canada
  • Troubleshooting technical Issue for Broadband ADSL.
  • North America and Canada Support for Consumer for Microsoft Product. Microsoft Windows XP General Assist 
  • Microsoft Windows XP Services Pack 3
  • Remote Desktop Support
  • Trained on Six Sigma Yellow Belt
  • Moved as Quality Analyst for Sutherland Quality Management Team  Monitoring call and coaching and training the agents