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patient liaison

  • Some authority over the PSR’s in conjunction with the PSR team lead/manager.
  • Responsible for communicating deficiencies at the front desk to front desk manager.
  • Primary facilitator of all patient complaints, feedback, and compliments.
  • Responsible for communication between front desk and technologists regarding delays.
  • Assist manager with process improvement (office workflow from patient point of view).
  • working for and on the behalf of the patient.
  • Responsible for follow-up in conjunction with manager.

patient liaison

  • Responsible for patient call backs after emergency room discharge for Good Samaritan Hospital  
  • Gather feedback from 200+ patients/day about experiences in the Emergency department and enter information into databases
  • Provide resources to callers and provide administrative support in continuity in care
  • Collect promoter scores for physician assistants and physicians. Worked with the EPIC electronic health records.
  • Ensure HIPAA compliance