- Some authority over the PSR’s in conjunction with the PSR team lead/manager.
- Responsible for communicating deficiencies at the front desk to front desk manager.
- Primary facilitator of all patient complaints, feedback, and compliments.
- Responsible for communication between front desk and technologists regarding delays.
- Assist manager with process improvement (office workflow from patient point of view).
- working for and on the behalf of the patient.
- Responsible for follow-up in conjunction with manager.
- Responsible for patient call backs after emergency room discharge for Good Samaritan Hospital
- Gather feedback from 200+ patients/day about experiences in the Emergency department and enter information into databases
- Provide resources to callers and provide administrative support in continuity in care
- Collect promoter scores for physician assistants and physicians. Worked with the EPIC electronic health records.
- Ensure HIPAA compliance