- Ensures adequate driver supply by analysing current fleet performance, order forecasts and aligning with general business requirements.
- Analyses data and monitored the engagement, quality and utilisation metrics and ensure a great experience for our users and drivers.
- Develop and execute strategies to increase our efficiency and solve all kind of operational challenges.
- Figure out the logistics of how many drivers are needed where and when.
- Analyses the weekly fraudulent drivers’ sheet to take strict actions against troublemakers.
- Resolved complex issues by researching and utilizing my independent analytical skills
- Trained colleagues to gain a more thorough knowledge of the job function, role, and responsibilities
- High risk function to ensure operational tasks for security and cash-related transactions are performed accurately and within guidelines
- Provided timely and accurate phone/e-mail responses to all inquiries
- Processed special projects including carrier rollouts, merger preparation and data validation
- Received Excellence First award for going above and beyond required duties to ensure customer satisfaction.
- Consistently performed at high standards and achieved highest productivity consecutive months
- Carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity.
- Providing mentorship to members of the operations team by observing their daily activities and assisting them in solving complicated issues arising from errors in operations.
- Setting up the work flow process for banking operations, and for taking necessary measures to provide the needed support for smooth operations.
- Completing mock audits to ensure all branches, and branch employees are in compliance with all federal regulations.
- Staying up to date with all company policy and procedure, as well as delegating and educating branch staff on new information.
- Evaluating day to day operations of Meelan
- Managing and Evaluating the part timers of the app
- Record Management of the part timers
- Reporting and calculating the number of active users
- Evaluating operations at the back end
- Monitor business operations and communicate to potential business clients, existing customers and stakeholders on a daily basis, responding complaints and quires, fixing up meetings and appointments, respond to business e-mail’s and phone calls and organizing events.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, propaganda’s and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and slashed the sales to a 30% increased revenue.
- Drafted weekly reports on company’s operations and suggest required changes and reported them to management and also bench marked constantly and made timely changes to maintain synchronized flow of operations in accordance to company’s targets.