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operations manager

  • Focal point for MSC Geneva, in-charge for Vessel operations, Inland Logistics and Operations for Dammam, Riyadh and Jubail Ports
  • Developed analytics based insights/recommendations for cross-team projects and provide comprehensive market analytics support to Management to help drive future operations and devise strategies
  • Prepare and maintain records and reports of inventories, shortages, shipments, expenditures, and goods used or issued.
  • Provide assistance or direction to warehouse workers.

operations manager

  • Day to day planning 
  • Team building 
  • Process improvements 
  • Cost reductions and improvements 
  • Oversaw teams of Upto 30-50 people at any given time. 

senior operations manager (project manager)

  • Full media project management on the markets of Tire1countries
  • Revenue growth by 52%
  • Expansion of the team from 15 to more than 100 employees worldwide
  • Optimization of work processes
  • Development of new business verticals

operations manager

  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.  
  • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. 
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information.

operations manager

  • Directed the hiring, training and performance evaluations for marketing, sales staff, and supervised their daily activities.
  • Coordinated daily operations and management including the training of all certified managers. 
  • Coordinated art and graphics creation for effective merchandising and Local store marketing. 
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail. 
  • Worked directly with clients to build strong long term relationships.
  •  Redesigned all maintenance and operation’s protocol to be more efficient and easier to train and implement.  
  • Daily management of multiple locations with the strong ability to multitask.