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operations manager

  • Designed and managed the implementation of database queries to automate procedures using PHP, ASP, MS SQL Server, C++ and MS Access
  •  Updated call center technology and negotiated deals to cut costs
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Developed innovative approaches to manage business and technology needs and enhance performance.
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operations manager

  • Participate in management processes, such as selection, qualification, training and performance evaluations.
  • Ensure compliance with company policies and procedures.
  • Resolve problems concerning transportation, logistics systems, and customer issues.
  • Monitor and maintain flow rate to achieve station goals, on a daily basis. 
  • Schedule all hourly employees. 
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operations manager

  • Built relationships with customers and managed accounts to drive revenue and profit. 
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Advanced productivity KPIs by leading on-the-job training for procedures and safety practices.
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operations manager

  • Customer Support Head
  • Product Training Head (existing clients across India)
  • Development Manager(South India)
  • Operations Manager (South India)
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operations manager

  • Manage performance and development of Call Center staff
  • Identify and Implement process improvement initiatives to continuously raise performance
  • Develop highly motivated, productive and professional sales team
  • Channel through operational directions and decisions to other associated service centers run by the client.
  • Ensure employees understand the unique needs of clients and how to exceed client’s expectations.
  • Discuss activities, projects and planning issues
  • Take measures to improve performance providing input to training.