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  • Advising government on national security matters
  • In charge of Drum Decontamination
  • Environment Audit documentation 
  • Storage, Handing and Disposal of Hazardous waste and ETP sludge.


  • Signature Verification – Verifying customers’ signature in the letters with our account using FINWARE – Mar 2007 to May 2007.
  • Change in Mailing Address – Handling the requests pertaining to change in mailing address in customers card accounts – May 2007 to Dec 2007.
  • Handling support activity like checking the quality during maintenance done in card accounts by CSE’s – Jan 2008 and Feb 2008.
  • Handling dispute queries in the credit card accounts – Feb 2008 to April 2011.
  • Handling escalation complaints regarding the credit card accounts.


  • Took a leading role in migrating an existing Trade booking application to a new one based on the business requirements.
  • Decreased the time taken for the same migration process by 60% using the concepts and Threading and Parallel Programming.
  • Developed and modified software modules for the same. 
  • Developed several tools to increase the efficiency of the daily work with high quality codes in C#, .NET. 
  • Implemented best coding practices to improve project effectiveness.
  • Coordinated with Tester to test and debug software applications. 
  • Addressed technical queries from clients in a prompt manner. 

sr. officer

  • Provided guidance, direction, objectives and explanatory team goals to assigned team members.
  • Coordination with top management with regards to task accomplishment, issues and status.
  • Resolving issues and performing tasks within the specifications and various standards.
  • Communicating assignments, milestones and deadlines by ensuring decisions towards lead closure.
  • Anticipated Server administration and helpdesk management tasks.
  • Installation, configuration and troubleshooting of Data Cards, Microsoft outlook, Windows 7, 8 and 10, Symantec antivirus, network printer and scanner.
  • Installation, configuration and initiation Lotus Notes/Domino servers, software and any other corresponding equipment


  • To prepare the schedules for each phone banking officer working under ICICI Bank – Phone Banking Group.
  •  Forecasting proper Manpower requirement. Initiative for Rotational Location wise shifts to optimize the transport cost with considering the Service Level and available agents.
  • To generate various reports on MS-Excel for the scheduled activity assigned for the Skills & phone banking officers as per the business requirements.
  • Upgradation of Domino Server to higher Lotus Domino version and applying fix packs.