Night Auditor Resume Examples

night auditor

  • Greeted guests upon arrival, checked them in and provided them with any information regarding the facilities
  • Responded to guest complaints, requests and emergencies
  • Controlled cash and credit card payment transactions of the front desk
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
  • Ran daily, weekly and monthly reports to close day and meet objectives 

night auditor

  • Handled guests check ins and outs with efficiency and professionalism.
  • Handled diverse customer & operational issues throughout the night.
  • Balanced revenue and settled accounts nightly and transferred computers to new start of day.
  • Prepared breakfast buffet for guests.

night auditor/server

  • Responding to guest needs in a timely and efficient manner.
  • Combing through accounting data to find errors and collate daily totals.
  • Ensuring reservations/orders are correct and fixing any problems found.
  • Accommodating special billing requests, e.g. multiple credit cards or Direct Bill accounts.
  • Extensive use of Opera, Micros, Excel, and Word.

night auditor

  • Greeted all members accordingly and offered the proper accommodations expected for their rewards tier. 
  • Reviewed all End of Day paperwork to ensure all reports balanced with no errors among them. 
  • Reported any errors to management or the respected department if unable to correct. 
  • Made personal connections with guests to achieve brand devotion. 
  • Communicated with co-workers and management to create an informative and educated work experience.

night auditor

  • Performs the guest in house rate check and fixes any variances
  • Performs all other job related duties as requested
  • Performs all duties of a Front Desk Agent
  • Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
  • Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Manager

night auditor

  • Audit all the transaction of the previous day, take follow-up for the next day, providing notes in addition to the report to the guest service manager.  
  • Generating daily reports, Summary details, settlement report from the POS software -TD machines and reconcile them with the transaction posted into the system
  •  Closing the day into the system and send Audit report to the Guest service manager, Coordinator, Managing Director. 
  •  Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, in an attentive, courteous and effective manner. Escalate matters to the Guest Services Manager when required.  

night auditor

  • Checked hotel guests in and out in a professional and friendly manner, effectively handling approximately 2 to guests per shift.
  • Entered customer data using the Opera system and update information whenever the patrons changed rooms.
  • Answered phones, checked lobby, bathrooms and common areas near the front desk to ensure cleanliness two times per shift.
  • Efficiently resolved guest complaints and ensured issues were addressed promptly. 
  • Handled cash, credit cards, debit cards and various payment options, posted all charges to customer’s accounts.

night auditor/valet

  • Create spread sheets in excel to find errors in day to day operations.
  • Resolve customers’ service or billing complaints by adjusting bills.
  • Verified entries and records of financial transactions reported by various hotel departments including following proper audit procedures to balance the hotel’s daily revenue and expense transactions.
  • Promptly identified the causes of out-of-balance situations whilst taking the initiative to amend errors to prevent re-occurrence. 

night auditor

  • Acted as a hotel liaison after hours (Checked guests in and out of rooms, cashiering, handled incoming calls, relayed messages, provided guests with personal items)
  • Prepared daily revenue reports
  • Made corrections and adjustments to books
  • Balanced all revenue and settlement accounts
  • Transmitted credit card batches
  • Maintained cleanliness of the lobby and other light janitorial duties
  • Monitored areas of the hotel

night auditor

  • Prepare audit reports and statistics to be distributed as required.
  • Resolved guest concerns, including billing and reservation inquiries.
  • Act as manager on duty as needed. Owns guest complaints and utilizes conflict resolution skills to ensure guest satisfaction.
  • Managing and monitoring the activities of all employees during a night shift.
  • Dealing with various complaints, problems, disturbances, special requests and any other issues that may arise.
  • Ensuring that all employees perform the tasks assigned to them competently and professionally.
  • Completing the Night Audit in a timely manner.