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1

night auditor

  • Greeted guests upon arrival, checked them in and provided them with any information regarding the facilities
  • Responded to guest complaints, requests and emergencies
  • Controlled cash and credit card payment transactions of the front desk
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
  • Ran daily, weekly and monthly reports to close day and meet objectives 
2

night auditor

  • Handled guests check ins and outs with efficiency and professionalism.
  • Handled diverse customer & operational issues throughout the night.
  • Balanced revenue and settled accounts nightly and transferred computers to new start of day.
  • Prepared breakfast buffet for guests.
3

night auditor/server

  • Responding to guest needs in a timely and efficient manner.
  • Combing through accounting data to find errors and collate daily totals.
  • Ensuring reservations/orders are correct and fixing any problems found.
  • Accommodating special billing requests, e.g. multiple credit cards or Direct Bill accounts.
  • Extensive use of Opera, Micros, Excel, and Word.
4

night auditor

  • Greeted all members accordingly and offered the proper accommodations expected for their rewards tier. 
  • Reviewed all End of Day paperwork to ensure all reports balanced with no errors among them. 
  • Reported any errors to management or the respected department if unable to correct. 
  • Made personal connections with guests to achieve brand devotion. 
  • Communicated with co-workers and management to create an informative and educated work experience.
5

night auditor

  • Performs the guest in house rate check and fixes any variances
  • Performs all other job related duties as requested
  • Performs all duties of a Front Desk Agent
  • Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
  • Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Manager