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manager, central baggage service & world tracer coordinator

  • Produce the company’s Baggage Service Manual
  • Prepare detailed reports with included analyzing the data to determine root causes and implement ways to mitigate or minimize monthly expenses and continuous improvement of station processes and procedures,
  • Prepare monthly Mishandled Baggage Report
  • Analyze various data report to determine the root cause of baggage mishandling and implement ways to mitigate and minimize monthly baggage expenses
  • Process customers claims in a timely manner
  • Identify baggage related service failures and resolve in a timely manner
  • Improve station processes and procedures

senior manager, content strategy

  • Own internal and external product documentation and tools (ex. wiki, help center, API specs, community, etc.) to provide cohesive, comprehensive, and accessible product documentation.
  • Create, maintain, and enforce written style guide in coordination with visual brand guidelines for all communications and channels.
  • Design and implement internal training program and external certification program that drives staff and users to expert-level product knowledge.
  • Write and QA all written and video content used within the platform, driving increased understanding and usage of the product.
  • Develop and manage a content team to provide content creation support for an expanding company and product offering. 


  • Operate small cranes, fork lift  to transport or position large parts.
  • Service on time
  • Belief in challenges and opportunities  
  • Develop and manage annual budgets for information technology projects.


  • Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
  • Monitor industry statistics and follow trends in trade literature.
  • Communicate with customers with escalated baggage related issues to resolve amicably
  • Ensure all discrepancies are reported and resolve in a timely manner


  • Interview and hire staff, and oversee staff training.
  • Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
  • Maintain records of goods ordered and received.
  • Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.