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senior learning and development specialist

  • Create engaging and effective training solutions for a variety of formats, such as traditional classroom training, informal learning programs, and online learning modules.
  • Deliver training to employees using a variety of adult learning instructional techniques.
  • Develop media, graphics, and interactive learning solutions using a variety of software applications.
  • Determine criteria used to evaluate learner performance and develop assessment methods.
  • Review training materials from a variety of sources and choose appropriate materials.
  • Partner with subject matter experts and managers across the organization to identify audience training needs and design tailored solutions.
  • Produce training proposals and reports to enable strategic decision making by department and business management teams.

learning and development specialist / team coach

  • Manage a team of 20 team members, following company’s spans and layers policy
  • Train, coach and develop new, and tenured team members.
  •  Complete employee performance reviews.
  • Meet/exceed campaign objectives, and metrics.
  • Identify operational needs, and develop action plans to further enhance the LOB’s performance.
  • Promote employee engagement, and team camaraderie.
  • Take manager call escalation

senior learning and development specialist

  • Maintain a working knowledge of emerging trends in learning strategy.
  • Support our learning management system (LMS).
  • Record training videos that are delivered to a global audience. 
  • Effectively communicate company policies and procedures.

learning and development specialist

  • In-charge for the monitoring of Probationary Employees.
  • Make Training Modules/Manuals.
  • Conduct Orientation to the Newly Hired employees.
  • Conduct Seminars and Training.
  • Ensure the fast process of regularizing Probationary Employees.
  • Coordinate with Employee Relations Officers for Probationary Employees that are deemed to be terminated.

learning and development specialist

  • Constantly looking for ways to improve processes.
  • Taking action to correct and staff shortcomings.
  • Ensuring a clean, safe and friendly working environment.
  • Reporting to senior managers.
  • Provide Onsite Training
  • Planned and executed training interventions
  • Handle multiple classes (30 agents per class)