It Technical Support Resume Examples

it technical support

  • Installing Audio/Video equipment (Amplifiers – Preamp – Speakers – projector).
  • Installing and configuring Polycom codec such as (HDX – Group Series).
  • Managing and monitoring the meeting through RMX Manager.
  • Involved in Designing & Implementing 5 new video conferencing rooms.
  • Worked on improvement & enhance 8 video conference rooms.
  • Worked in trouble shooting LANs Network.

it technical support

  • Develop database architectural strategies at the modeling, design and implementation stages to address business or industry requirements. success.
  • Provide technical support and services for scientists and engineers working in fields such as agriculture, environmental science, resource management,oil, and health sciences.
  • Install computer peripherals for users.
  • Gain feedback from customers about computer usage.

it technical support

  • Oversee the daily performance of computer systems and network.
  • Run reports to determine malfunctions that continue to occur. 
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • rapidly establish a good working relationship with co-workers.

it technical support

  • Monitor all clients workplaces problem and all defect
  • Make an schedule for an appointment for customers
  • Hardware and Software services and repair
  • Solving problem comes out on barcode printer and all kind of printer 
  • Deliver , packing and send to clients and customers
  • Solving defects from customer through remote connection that were problem with hardware, system and software issue
  • Solving all kind of product issue , installation such as windows, printer, notebook, PC , peripheral all kind of POS System hardware and software such as scanner, scaleweight, Hardisk, Ram

it technical support

  • Had solve network issue on clients workplaces
  • Advertise a demo and presentation for new customers towards our product
  • 2nd level on site support services, troubleshoot hardware,software and hardware repairing
  • Labelling all product warranty to be prepared for new client

it technical support

  • Specialist hardware repair for Barcode label printer and scanner peripheral such as TSC printer,Zebra printer and other third party POS system
  • Maintain and repair client workplaces computer -Services & diagnosics customer PC, Terminal, Cash drawer -Maintain network from server to all PC on customers places. Network test for each pc and server
  • Elaborate third party software for Retail food POS system and maintain their program (Epoint) 
  • Control, maintain and troubleshoot our third party program at our client workplaces

it technical support

  • Monitoring of all infrastructure, development and environmental alerts to ensure 24×7 operations and minimal service impacts. 
  • Works with both internal and expats teams to assist in escalated troubleshooting for issues relating to gaming system and applications. 
  • Provide early warning and rapid response for every alert on monitoring system. 
  • Validates the alert and escalate to appropriate Local IT technicians to have the issue investigated further. 
  • Executes established procedures as it relates to incident, change and event management 
  • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. 
  • Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

it technical support

  • Troubleshoot issues within 10 minutes.
  • Educate colleagues more on self-troubleshoot.
  • Add security to the existing infrastructure.
  • 99.99 % internet uptime.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
  • Configured hardware, devices, and software to set up work stations for employees. 

it technical support

  • Support Network Problems Of Customers
  • Familiar with ADSL Services
  • Familiar with PTP services
  • Full manage and control of DSLAM function
  • Familiar with LTE and TDLTE services
  • Familiar with VPN services

it technical support

  • Resolving issues when ATM out of service.
  • Coordinating and follow up with NPCI (National Payment Corporation of India)
  • Informing the branches in case of any reversals to take dispense test or guiding them in case of any problem.
  • Resolving any ATM related issues of branches acrossIndia
  • Providing on-call support to customers and resolving their queries regarding ATM card (Lost, New, Existing) OTP, Blocking of card, Cash withdrawal, and online transactions.
  • Handling branch calls on chargeback and excess cash difference or any query regarding the customer problems
  • Providing Excess Cash records in ATM to Branches