It Technical Support Resume Examples

it technical support

  • Executed various techniques to maintain servers and systems on daily basis, keeping networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. 

it technical support

  • IT Field Support assigned in Maynilad Water Service Inc.
  • Installation of Softwares.  
  • Set up and configuration of new dekstops, laptops and printers.
  • Configuring  and troubleshooting MS Outlook Exchange.
  • Diagnosed software issues, installed update and new softwares, and removed malicious programs.
  • Troubleshooting hardware and software.
  • Troubleshooting printers.

it technical support

  • Remove malware, ransomware and other threat from laptop and desktop system.
  • Resolving End users request ticket and incident report.
  • Assess end user in their inquiries.
  • Creating knowledge base documentation for incident report.   

it technical support

  • Conducting Demos for the customers.
  • Communicate with clients to understand specific Software and Hardware requirements.
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. 
  •  Coordinate installation of software system.
  • Conduct training for customers in the proper use of hardware or software.
  • Answer user inquiries regarding the POS software or hardware operation to resolve problems.
  • Used remote access to perform troubleshooting when needed..

senior it technical support

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.

it technical support

  • Answer user inquiries regarding computer software or hardware or  operation to resolve problems.
  • Coordinate with vendors and successfully get 2mbps internet bandwith increase at the same cost as the previous years and saving approximately 50milion/years.
  • manage and operate network devices , server and another devices.
  • Provided solutions to operations issues for users in both software and hardware, working closely via phone, email, live chat and web teleconference with end users.

it technical support

  • Configured hardware, devices and software to set up work stations for employees..
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. 
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Install, modify, and repair computer hardware and software.

it technical support

  • Encode data to Merchandising system.
  • Ensure data accuracy and avoid data duplication.
  • Create inventory reports for clients.
  • Clean up computers.

it technical support

  • install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts as required
  • provide support, including procedural documentation and relevant reports
  • set up new users’ accounts and profiles and deal with password issues

it technical support

  • Converted the imports and exports data into csv format and loaded them to Oracle SQL Database.
  • Using the transactions history of the customers identified the profitable business among these.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.