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1

it technical support

  • Executed various techniques to maintain servers and systems on daily basis, keeping networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. 
2

it technical support

  • IT Field Support assigned in Maynilad Water Service Inc.
  • Installation of Softwares.  
  • Set up and configuration of new dekstops, laptops and printers.
  • Configuring  and troubleshooting MS Outlook Exchange.
  • Diagnosed software issues, installed update and new softwares, and removed malicious programs.
  • Troubleshooting hardware and software.
  • Troubleshooting printers.
3

it technical support

  • Remove malware, ransomware and other threat from laptop and desktop system.
  • Resolving End users request ticket and incident report.
  • Assess end user in their inquiries.
  • Creating knowledge base documentation for incident report.   
4

it technical support

  • Conducting Demos for the customers.
  • Communicate with clients to understand specific Software and Hardware requirements.
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. 
  •  Coordinate installation of software system.
  • Conduct training for customers in the proper use of hardware or software.
  • Answer user inquiries regarding the POS software or hardware operation to resolve problems.
  • Used remote access to perform troubleshooting when needed..
5

senior it technical support

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.