IT support is an often undervalued profession. Despite playing a fundamental role in ensuring customers' IT queries are resolved efficiently and effectively, many individuals fail to understand just how crucial IT support professionals are.
They may not appreciate that without the technical expertise and guidance IT support specialists and technicians provide to customers, these customers would become increasingly frustrated with the product or service they’re experiencing difficulty with.
If this frustration is not quickly dealt with by skilled IT support professionals, it can quickly boil over and negatively impact their perceptions about the company itself. As if that weren’t bad enough, if too many negative customer experiences stack up, it can lead to loss of revenue and reputation for the company.
So what does this all have to do with making an IT support resume? Well, a recruiter may be one of those very people who don’t quite understand what makes IT support professionals so vital. Your resume will therefore need to clearly convey the ways in which you’ll be an integral part of the company if they choose to hire you. Even if a recruiter appreciates the value IT support professionals bring, your resume will still need to make it crystal clear why they should hire you out of all of the other candidates who also applied.
If you’re wondering how you can make such a remarkable resume, you’ve come to the right place. This guide not only includes eye-grabbing IT support resume examples, but also a plethora of insider resume tips and tricks. After reading it, you’ll be 10x clearer about:
- How to optimally format your IT support resume
- Which sections are essential to include
- How to shine a light on your training and certifications
- The best approach to writing your achievements
- How to stand out from the pack
1. Multiple Template Examples
2. How to Write an IT Support Resume That Will Get You Noticed
How to format an IT Support Resume
For better or worse, correct formatting is absolutely crucial in an IT support resume. Even if you manage to write precisely what a recruiter wants to read, your resume will leave some serious questions in their mind if it’s poorly formatted.
It’s good news for you, then, that correctly formatting your resume correctly couldn’t be easier. While a handful of resume formats exist, your best bet is to make use of a reverse-chronological format.
A reverse-chronological format is the most ideal choice for experienced professionals because it focuses the hiring manager’s attention on your extensive professional experience. The reason it carries its name is because in this format, your work history is arranged in reverse-chronological order (that is, from most to least recent).
Now that you’re clear about how to format your resume, there’s another important matter you’ll need to attend to: your resume’s layout. A number of considerations are encompassed by this including: your resume’s length, the font you use, margin width, line spacing, and the size of headings and text . Likewise to your resume’s format, recruiters are notoriously selective about which layout guidelines candidates should follow. We’ve included the most universally-accepted ones below:
- Number of Pages: 1 page total.
- Fonts to Use: Standard, easy-to-read fonts such as Calibri and Arial.
- Fonts to Avoid: Any unique fonts that require downloading in order to use or view, such as Countryside and Alcubierre Regular.
- Margins: 1 inch on all sides.
- Line Spacing: 1 or 1.15.
- Header size: 14-16 point size.
- Text size: 11-12 point size.
Pro tip: If you’re an entry-level candidate, swap a reverse-chronological format for a functional one. A functional resume format conveniently shifts attention away from your lack of experience by emphasizing your relevant skill set first and foremost.
Which sections should you include in the resume?
In order to ensure a hiring manager seriously considers your application, your resume needs to include a handful of fundamental sections. Below, we’ve listed the key sections that every IT support resume should feature. Be sure to double-check that your resume includes them before clicking “Submit” on your application.
- Contact Information: You must provide the recruiter with your basic contact information such as your name, email address, home address, best contact number, and LinkedIn profile URL (if you have one). This information will allow them to reach out to you if they have any questions about your application, update you about the status of your application, or – fingers crossed – invite you to an interview.
- Resume Objective or Resume Summary: While arguably an optional section, we strongly recommend for entry-level professionals to include a resume objective and for more experienced professionals to include a resume summary. These sections provide you with the opportunity to not only state emphatically why you’re the ideal candidate for the job, but also to summarize the reasons why you hold this to be true.
- Employment History: This section provides an insightful overview of all the relevant roles you’ve worked in. In addition to stating the name of each company, your position there, and the dates you worked, be sure to also highlight your most relevant and noteworthy achievements. Where possible, always strive to quantify your achievements.
- Education: In this section, you should offer basic details about your high school education and/or college degree. Even if the job you’re applying for doesn’t require you to have achieved a certain level of education, this section is considered to be a standard part of any resume.
- Training and Certifications: If you’ve undertaken any training or certifications that have enabled you to further develop your knowledge of and skills in IT support, provide key details about them in this section.
- Skills: One of the most important sections in your entire resume, the “Skills” section puts a spotlight on your most relevant and impressive skills. Aim to list 6 to 8 of them that match those stated in the job ad. Remember to include a balance of both hard and soft skills.
Pro tip: Surprised to see that a “References” section isn’t included in our list above? This isn’t an oversight – including references is considered by recruiters to be completely redundant. The long and the short of it is that if a recruiter, hiring manager, or your potential future boss wants to contact your references, they’ll directly ask you for their details.
How do you list your education, as well as your additional training and certifications?
Let’s start by talking about the elephant in the room. Most IT support applicants have a similar level of education. When a hiring manager is flicking through resumes, they’re confronted with carbon copies of the standard spiel. It’s your job to break up the monotony.
Ensure that you list your education clearly and effectively. Start with the basics, which are as follows:
- Name of the degree or diploma
- Name of the school or university
- The State the school or university is located in
- Dates attended
- High School Diploma, Whitney High School, CA, 2016 - 2020
So far, so generic. The hiring manager will see a plethora of resumes stating the above and nothing more. To give you a leg-up, sprinkle in some extra details. Adding interesting nuggets of information will stop them in their tracks.
What did you do during your diploma or degree that gives you the edge? If you’re looking for some inspiration, consider the following examples. Did you take optional extra classes? Were you involved in a peer tutoring program? Perhaps you took the lead on a class project?
Rack your brains for these gems and include them beneath the basic education information in bullet points. Use no more than five-to-six lines to get your message across but be detailed. If you state that you “tutored fellow students,” quantify that by adding how many students and for how long. Evidencing the claims that you make will help the hiring manager see your potential as a candidate.
Training and certifications
Next up, let’s talk about any additional training and certifications you may have. If you’ve been in the IT support game for a matter of years, you may have used these extras to level up. Include a “Training and Certifications” section directly below your “Education” section.
This list doesn’t need to be as detailed as your main education section. However, you’ll still need to get the basic details down. That means including:
- The name of the training or certification
- The name of the school or institute that issued it
- The state you completed it in
- The start and end date or the year you completed it in
TRAINING AND CERTIFICATIONS
- HDI Customer Service Representative (HDI-CSR), HDI, CA, 2020
Pro tip: Most of the time, you can leave your “Training and Certifications” section in the format we provided above. However, if your resume is looking a bit bare, you may wish to include a few bullet points underneath that highlight a few insights about anything that was specifically impressive about the training or certification. Remember to make them as relevant to the job ad as possible!
Which hard and soft skills should be mentioned on a resume?
Over your time in-industry, you’ll have gathered an array of dazzling skills. You need to show them off. The “Skills” section of your IT support resume is your time to shine. You should be sure to include 6 to 8 relevant skills in list form here. You’ll also need to smoothly incorporate a range of skills into your “Employment History” section as well as a few in your “Resume Objective” or “Resume Summary” section.
It’s vital to note that you should use a variety of hard and soft skills under the same header. There’s no benefit to separating your skills into two sections. While you may be under the impression that IT support roles are fundamentally technical, you’re mistaken.
What makes these positions so challenging is that not only do you need to have the tech know-how, but you also need to be able to articulate it well. You’ll be dealing with a variety of people, from professionals to customers, so soft skills matter too.
First up, let’s deal with the hard skills that you should mention. To get an idea of the exact skills you’ll need to excel in the role, refer back to the original job posting. Try to match your skill set to the advert as closely as possible so you can align them with the hiring manager’s requirements. If you do so, they’ll no doubt bookmark you as a prime candidate for the job!
If you’re looking for some inspiration, here are some of the hard skills a recruiter could be looking for:
- Remote access
- Remedy ticketing system
- Heat ticketing system
- Troubleshooting system and network problems
- Diagnosing and solving hardware or software faults
- Supporting the roll-out of new applications
When you’ve ticked all the hard skills boxes, you’ll need to pepper this section with some soft skills. As an IT support professional, you’ll be the link between technology and the end-user. Put simply, you’ll have the task of communicating highly technical functions to people who likely have zero experience or understanding of them.
To prove to the hiring manager that you’re the person for the job, use your skills section to highlight your intrapersonal capabilities. Needless to say, just like you did for your hard skills, you should match your soft skills closely to the job posting. If you’re after a glimpse at which ones a recruiter may be after, here are some of the most requested soft skills for IT support jobs:
- Customer service
- Desktop support
- Problem solving
- Service desk
- Analytical skills
- Time management skills
How do you highlight your most important achievements
You might be a technical whiz kid, but can you prove it? Within your experience section, you should show off your achievements. Bullet-point specific achievements under the job roles in which they occured. For example, you may want to include details of your performance reviews or average customer ratings within a certain role.
As a golden rule, apply the ‘show don’t tell’ technique here. Rather than simply stating the facts, help bring them to life by quantifying them and adding some color where possible. Let’s start with what not to do with the following achievement example:
- Continually received high professional ratings on annual performance reviews.
There’s nothing wrong with the sentiment here. Obtaining high ratings is definitely something you want to shout about. However, the above example lacks depth or detail. Put simply, it’s a vague statement which, when you break it down, doesn’t say much. Rather than making this mistake, you’d do better to adopt the following approach when writing your achievements:
- Consistently received 9.5+ professional rating on annual performance reviews with a 98% peer satisfaction review.
Can you spot the difference? In the second example, the candidate takes the time to quantify their achievements. Not only does this approach sound more genuine, but it also paints a vivid picture of the candidate as a consummate professional. With one glance, the hiring manager knows that this candidate will offer a high level of work and ensure that the team is satisfied.
Pro tip: Remember to include achievements that showcase your intrapersonal skills (aka your soft skills. All IT support professionals are tech-savvy by their very nature, so having ‘people skills’ is a huge deal to recruiters.
How to write a resume objective and where to use it
New to the world of IT support? You’ll need to write a resume objective. In simple terms, this is a short statement of your experience so far and what your future goals are. Keep it short, show some enthusiasm, and shine!
While you may be tempted to reel-off a generic statement, this part of your resume gives you the chance to stand out from the crowd. Here’s an example of how you can let this golden opportunity slip through your fingers:
- IT professional with strong technical abilities. Proficient in using Oracle, Splunk, and Microsoft Office. Willing to learn on the job in the hope of progressing fast.
The above resume objective example missteps a few times. While it’s fine to highlight your most impressive skills within this section, the candidate fails to elaborate on each of them. Simply stating that they can use both Oracle and Splunk is too broad. Instead, the candidate should expand by detailing how and why they use these systems. Equally, they miss the opportunity to explain what they plan to do should they land the role at hand.
So, how can you avoid this mistake and get your resume objective just right? Let’s take a look at an example of what the same candidate should have written instead:
- Entry-level IT professional looking to streamline the tech department at JL Cooper Limited. Works well under pressure, can quickly solve user difficulties with 99% accuracy, and has strong communication skills. Previously took the lead on university projects, demonstrating excellent leadership abilities.
This second example of an IT support resume objective is significantly stronger than the first. The candidate has customized it to the company, even going as far as to name the business. This level of detail serves as proof that you’re not using the same resume objective for every application.
What’s more, the candidate quantifies their claims, stating that they boast a 99% accuracy rate of solving user difficulties. That’s a huge draw for any hiring manager. After all, who could say no to an IT support professional who can deal with any and all tech-centric obstacles quickly and efficiently?
How to write a resume summary and where to use it
So, you’re a seasoned pro in the realms of IT support? In that case, you’ll need to write a resume summary. This 2 to 3 sentence statement is your elevator pitch. Swiftly tell the hiring manager about your skills, experience, and why they should hire you.
Avoid blanket statements and vagueness. Instead, be specific and show the hiring manager some evidence. With that in mind, here’s what not to do:
- Dedicated IT professional with strong work ethic and leadership skills. Proficient in dealing with customer problems, working in a fast-paced environment, and taking a lead on in-house projects. Expert in Oracle and Splunk.
To the naked eye, the above resume summary hits some of the main points a hiring manager would be looking for. The candidate has laid-out their abilities and even included programs in which they are an expert. However, look a little closer and you’ll see that some vital information is missing. Compare it to this next example of what the candidate should have written:
- IT professional boasting 10+ years’ industry experience leading in-house projects using Oracle for data warehousing. Proficient in solving customer problems at 98% accuracy while excelling in a fast-paced environment. I wish to bring these skills as well as my positive approach to customer service to the part-time IT support role at Clive & Co.
It hardly takes Sherlock Holmes to detect the difference here! The candidate has used evidence and detail to bring life to their summary. For instance, they mentioned their years of experience, accuracy level, and the capacity in which they use Oracle.
They also directly referred to the company as well as the position they are applying for in order to reassure the hiring manager that they created their resume summary exclusively for Clive and Co. Any hiring manager would appreciate the extra care this shows as many candidates simply copy and paste their resume summary from one application to another.
As you can see, adding in these seemingly minor details could be the difference between the ‘no pile’ and the ‘yes pile’. Be sure to do the same when writing your own.
How to write a technical support resume when you have little or no experience
Lacking experience? There’s no need to panic. Remember that every candidate has to get their start somewhere. When you’re taking your first step on the career ladder, you may wonder how to write your resume. Before you get typing, here are some ground rules to get you started:
- Be upfront about your experience level
- Avoid embellishing experience (you’ll get found out!)
- Emphasize your education and skills
- Show your enthusiasm
Since you don’t have a lot to work with, the bulk of your IT support resume will rely on your education and skills, as well as your training and certifications. Ensure that these areas of your resume are crisp and clear for the hiring manager. As we’ve already mentioned, the more evidence you can give that you’re the right choice for the job, the better your chances of catching their attention will be.
Once you’ve got that down, go back over your resume, and include details of any relevant voluntary work or related experiences. While you may not have specifically worked in an IT department, you may have experience that relates to this field. For instance, have you worked in customer service dealing with technical products? If so, mention it!
You may wish to also briefly mention your future goals in your resume objective. Where do you see yourself in five years? How will your progression benefit the company you’re applying for? Including some projections will show the hiring manager that you’re serious about this role and the company at hand.
Do these things, and you’ll soon be on your way to racking up years of experience in the industry.
How to make your resume stand out
Want to all but guarantee you’ll be hired for the job you want? You can’t settle with submitting a good or even a very good resume. You need to submit a resume which is by all accounts superb. Here are a few tips that are easy to implement but will massively improve your chances of getting hired:
- Keep your resume tight: Many candidates assume that recruiters prefer to see resumes that are packed to the brim with information. However, in actual fact, most recruiters don’t consider resumes that are overly wordy or have large blocks of text without much space in between to be enticing to read. Try your best to strike a balance between including all of the necessary details a recruiter is after and maintaining some white space.
- Exclude any personal/private information: Does your resume include any identifying details about yourself? We’re not talking about your contact details – those are definitely necessary to include! We’re talking about any personal or private details about yourself such as your marital status, political affiliation, age, if you have a disability, whether you have children or not, race, sexual orientation, and gender.
These should all be excluded from your resume. Not only are they big space wasters, but including them also causes more trouble than they’re worth. After all, it’s illegal for a company to discriminate against a candidate based on these factors, so it’s best practice not to mention them in your resume. And in case you were wondering, yes, that means you can and should remove your headshot as well!
- Reassure the recruiter of your suitability for the role: When a recruiter picks up a resume, they’ll run through a number of questions in their head. They do so to figure out if a given candidate will be a good hire. Key questions they will likely ask themselves include: “Does this candidate have the right skill set to excel in the job?” “Does their experience match up with the job’s duties and responsibilities?” “Does this candidate have what it takes to smoothly transition into the new role?”
Therein lies the key to reassuring the recruiter of your suitability for the role: ensuring that your resume answers these questions in the affirmative. In order to give yourself the best shot of doing so, always customize your resume so it addresses the specific criteria a recruiter is after. To work out what this criteria is, you’ll need to spend some time analyzing the job ad of the role you’re interested in. Look for any mention of which hard and soft skills, experiences, job roles, and qualifications are particularly valued. Then, incorporate any that apply to you into your resume.
- Demonstrate your attention to detail: IT support professionals need to be detail-oriented in order to succeed. So it’s a no brainer that your resume should reflect this skill in droves. This is why it is critical that your resume boasts absolutely flawless grammar, spelling, and formatting.
It may not seem like a big deal to you if you accidentally write “their” instead of “there” or you carelessly use a mixture of fonts throughout your resume, but it definitely is to a recruiter. Always proofread your resume multiple times and double-check that all stylistic elements are 100% consistent and in line with recruiters’ expectations.
3. How Do You Create a Magnificent IT Support Resume in Just Minutes?
If you’re wondering if the question above is a trick one, we can understand why you’d think that. After all, it’s reasonable to expect that it takes several hours to days to make even a mediocre IT support resume. You only need to read our guide above to see how much work goes into making an eye-grabbing one!
It may come as a surprise, then, that we have a genuine answer to the question above. You can create a magnificent IT support resume in just minutes by using our state-of-the-art resume builder at Resumebuild.com.
Our resume builder dramatically reduces the time it takes to make a strong IT support resume, while simultaneously elevating your chances of making one that will get you hired. How exactly does it achieve this? By cutting the resume process down to only a handful of easy-to-follow steps. Each step focuses on a different section of your resume that recruiters are expecting to see. Once you work your way through all of them, you’ll be rewarded with a well-formatted and well-written resume that recruiters will fight over to read.
If you’re after some additional guidance, our resume builder has you covered. Just look out for our helpful industry-specific pre-written examples. It’s completely up to you how you use them. You can add them to your resume as is, modify them to better suit your unique skill and experiences, or just use them as inspiration. Another feature our resume maker offers that job seekers have flocked to use are our stunning resume templates. They’re not only visually-appealing, but also 100% HR-friendly.
Ready to fix up your resume and get hired for that IT support job you’ve been longing for? There’s no need to delay any longer: Get started today!
- Converted physical document system to a server, paperless system accessible from internet.
- Oversee the daily performance of computer systems. (8 laptops, 3 desktops and Home Server.)
- Update, maintain and create reports for website. (LaulimaTitle.com)
- Created physical address and email address databases for unsolicited mailer ads and business updates, respectively.
- Basic office duties: (Fax, copy, email, phones, etc.)
- “Processed” paperwork for clients by creating Notice of Defect, Lender’s Policy and Owner’s Policy claim letters by gathering data from closing paperwork, i.e. Deed, Mortgage, HUD1, etc.
- Enrolled new clients via one on one meetings or phone.
- Entry-level IT support level 1 and help desk
- Updating of Inventory
- Created and prepared error free project reports and presentation materials using Word and PowerPoint.
- Recognized as a positive team player for taking initiative and organizing celebrations which increased staff morale.
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and funding.
- Assess current or future customer needs and priorities through communicating directly with customers, or other methods.
- Create basic designs, drawings, and illustrations for product labels.
- Create automation of label data transfer and printing to reduce user error.
- Disassemble machines to examine parts for defects then repairing the problem using hand or power tools and measuring devices.
- Update existing equipment, performing tasks such as installing additional memory.
- Installation and maintenance of all systems within a client’s digital environment (Manual Counters, Smart Gates & Smart Registration Counters for Immigration department at Dubai International Airports).
- Ensuring that support calls are logged and handled effectively and efficiently through HPSM ticketing system.
- Implement new technologies at root level.
- Producing documentation on operational, system and user procedures & guidelines.
- Building, configuration and troubleshooting desktop hardware.
- Host Imaging and data recovery.
- Installation and configuration of various Biometric Devices at DXB Airport Terminals.
- Handled,Testing and Troubleshooting Client application Issue
- Testing and Analyst new version of Dealpos application
- Prepared presentations for clients
- Technical training for new clients
- Handled and Analyst client necessity for business project