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1

it support analyst

  • Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
  • Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
  • Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
  • Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
  • Provide training and support to system designers and users.
  • Fill machines with toners, inks, or other duplicating fluids.
  • Analyze equipment performance records to assess equipment functioning.
2

it support analyst

  • 1st and 2nd Line IT Support 
  • Taking incoming calls on the service desk 
  • Identify user issues, and delivering workable solutions 
  • Mentoring new starters 
  • Adhering to SLA’s
  • Exceeding user expectations 
  • Network Troubleshooting
3

it support analyst

  • Handling and troubleshooting Asset Management day to day and Month end activities, including Batch Job Monitoring and handling Business user queries and providing timely solutions. 
  • Working with dev team for root cause analysis of issues and creating and working on Problem tickets.
  • Automation of Batch Jobs for Oconnor Asset Management using Unix Platform with SQL, Shell Scripting, Autosys, Python and Perl, reducing manual intervention.
  • Preparing internal/external documentation for process and automation tasks.
  • Issue Handling, logging Incident and necessary follow ups.
  • Interacting with Business users and other teams via WebEx meeting, Communicator and Conference calls for issues, incidents and releases.
4

it support analyst

  • i engaged in several projects such as
  • Managing folder and mailbox access requests
  • Laptop, Desktop, Printer’s, and Smart Phone Support
  • Accurately maintaining call logs 
5

it support analyst

  • Answer calls from staff and students regarding computer software, hardware, and account issues. 
  • Resolve common computer problems while providing exemplary customer service. 
  • Provide assistance to users in the main computer lab & check out digital technology devices. 
  • Delegated projects