It Support Analyst Resume Examples

it support analyst

  • Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
  • Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
  • Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
  • Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
  • Provide training and support to system designers and users.
  • Fill machines with toners, inks, or other duplicating fluids.
  • Analyze equipment performance records to assess equipment functioning.

it support analyst

  • 1st and 2nd Line IT Support 
  • Taking incoming calls on the service desk 
  • Identify user issues, and delivering workable solutions 
  • Mentoring new starters 
  • Adhering to SLA’s
  • Exceeding user expectations 
  • Network Troubleshooting

it support analyst

  • Handling and troubleshooting Asset Management day to day and Month end activities, including Batch Job Monitoring and handling Business user queries and providing timely solutions. 
  • Working with dev team for root cause analysis of issues and creating and working on Problem tickets.
  • Automation of Batch Jobs for Oconnor Asset Management using Unix Platform with SQL, Shell Scripting, Autosys, Python and Perl, reducing manual intervention.
  • Preparing internal/external documentation for process and automation tasks.
  • Issue Handling, logging Incident and necessary follow ups.
  • Interacting with Business users and other teams via WebEx meeting, Communicator and Conference calls for issues, incidents and releases.

it support analyst

  • i engaged in several projects such as
  • Managing folder and mailbox access requests
  • Laptop, Desktop, Printer’s, and Smart Phone Support
  • Accurately maintaining call logs 

it support analyst

  • Answer calls from staff and students regarding computer software, hardware, and account issues. 
  • Resolve common computer problems while providing exemplary customer service. 
  • Provide assistance to users in the main computer lab & check out digital technology devices. 
  • Delegated projects

it support analyst

  • Provided remote support via phone, online chats, and online tickets to a user base of over 75,000 employees.
  • Processed customer requests for software and network folder access while following approval guidelines.
  • Administered various systems such as: SharePoint, Sophos Safeguard, Bitlocker, and Oracle Financial
  • Allocated appropriate software licenses for approved requests and advised customer on how to install requested software via SCCM client.
  • Routed customer incidents and requests to higher tiers of support when required while following strict escalation guidelines.
  • Created new Exchange mailboxes and distribution lists on both on-prem and online Office 365 environment.
  • Provided customers with advanced support and troubleshooting with Office 365 applications.

it support analyst

  • Answer calls from staff and students regarding computer software, hardware, and account issues.  
  • Resolve common computer problems while providing exemplary customer service.  
  • Interfaced 10-15 end-users per day with 100% accuracy compared to 5 users a day for my peers
  • Achieved 100% of incident logging and 92% of incident resolution within SLA

it support analyst

  • Answer calls from staff and students regarding computer software, hardware & account issues. 
  • Supported customers experiencing trouble with drive encryption software such as BitLocker and Sophos Safeguard Encryption.
  • Provided assistance with basic network troubleshooting.
  • Occasional overtime shifts in enterprise level data center. Responsibilities included: WAN node monitoring, monitoring of both server and workstation backups, paging responsible parties when outages occurred, and proper handling of all after-hours emergency situations.

it support analyst

  • Coordinated project to migrate over 1,000 legacy endpoints and over 200 servers from a legacy operating system to a compliant Operating System.
  • Assisted in roll out of Endpoint backup and encryption solution to over 800 end user laptops.
  • Designed, planned, implemented, and supported IT corporate infrastructure monitoring solution.
  • Advised and assisted with implementation of in-house and cloud-based solutions.

it support analyst ( assistant manager)

  • Responsible for the 1st/2nd line support within SG Singapore and South East Asia, installation and maintenance of IT systems
  • Supports front, middle and back offices
  • Involved in day-to-day user support and project work relating to the introduction/maintenance of IT systems
  • Plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses. 
  • Ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system. 
  • Create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets group standards. 
  • To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting