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it program manager

  • Team Leadership: Built and managed talented teams of business analysts, programmers, developers and other specialists. Supervised up to 25 personnel per engagement, coordinating between in-house and client teams and keeping stakeholders informed of progress and milestones.
  • Process Mapping: Saved pharmaceutical company $2.3M annually after leading end-to-end mapping of sulfur-procurement process and training end users on new SAP system.
  • Supply Chain: Worked with global CPG manufacturer to resolve quality and packaging issues negatively impacting the bottom line. Lowered defect rate by 18% and improved manufacturing flow by 15%.
  • Business Integration: Led integration of systems, processes and workflows for two merging biomedical companies. Paved the way for accelerated growth, enabling profit gains 16% above target within 6 months.
  • KPI Dashboards: Built KPI dashboards that improved the accuracy, transparency and compliance of financial reporting and planning for numerous client businesses.
  • Logistics: Guided customization and implementation of fleet-tracking software for natural foods company. Improved outbound logistics efficiency by 25% and on-time delivery performance by 19%.
  • IT Infrastructure: Evaluated and streamlined core IT systems for multiple clients. Retired obsolete apps, established scalable platforms supporting business growth and strengthened information security.