it help desk technician Resume Examples

it help desk technician

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Providing customer service over the phone to those who call in with technical issues
Issuing, responding and attending to support tickets that are issued on-line
Providing remote support to customers via remote desktop services
Working on computer hardware, including the provision and sale of new hardware
Providing face to face customer service to customers who come to the firm in person
Working alongside a team of other support employees, and working together with them

Created over a hundred help-request tickets using Solar Winds with full detail to help communicate with technicians and clients
Resolved over a hundred of IT incident related to desktop/software support, classroom A/V, and printers
Served as the first point of contact for students, faculty, and staff in the Seattle Central campus seeking technical assistance over the phone or email
Performed remote troubleshooting through diagnostic techniques and pertinent questions as a part of the Tier one support team

Provide technical support to students, staff, and faculty in person, via email, and over the phone.
Test and verify hardware and support peripherals to ensure that they meet specifications and requirements.
Coordinate and communicate with various vendors, completing repair bills and expense reports, as well as referring major hardware and software problems to vendors or technicians for service.