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1
it help desk technician
- Providing customer service over the phone to those who call in with technical issues
- Issuing, responding and attending to support tickets that are issued on-line
- Providing remote support to customers via remote desktop services
- Working on computer hardware, including the provision and sale of new hardware
- Providing face to face customer service to customers who come to the firm in person
- Working alongside a team of other support employees, and working together with them
2
it help desk technician
- Created over a hundred help-request tickets using Solar Winds with full detail to help communicate with technicians and clients
- Resolved over a hundred of IT incident related to desktop/software support, classroom A/V, and printers
- Served as the first point of contact for students, faculty, and staff in the Seattle Central campus seeking technical assistance over the phone or email
- Performed remote troubleshooting through diagnostic techniques and pertinent questions as a part of the Tier one support team
3
it help desk technician
- Provide technical support to students, staff, and faculty in person, via email, and over the phone.
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements.
- Coordinate and communicate with various vendors, completing repair bills and expense reports, as well as referring major hardware and software problems to vendors or technicians for service.
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