It Help Desk Technician Resume Examples

it help desk technician

  • Providing customer service over the phone to those who call in with technical issues
  • Issuing, responding and attending to support tickets that are issued on-line
  • Providing remote support to customers via remote desktop services
  • Working on computer hardware, including the provision and sale of new hardware
  • Providing face to face customer service to customers who come to the firm in person
  • Working alongside a team of other support employees, and working together with them

it help desk technician

  • Created over a hundred help-request tickets using Solar Winds with full detail to help communicate with technicians and clients 
  • Resolved over a hundred of IT incident related to desktop/software support, classroom A/V, and printers 
  • Served as the first point of contact for students, faculty, and staff in the Seattle Central campus seeking technical assistance over the phone or email
  • Performed remote troubleshooting through diagnostic techniques and pertinent questions as a part of the Tier one support team

it help desk technician

  • Provide technical support to students, staff, and faculty in person, via email, and over the phone.
  • Test and verify hardware and support peripherals to ensure that they meet specifications and requirements.
  • Coordinate and communicate with various vendors, completing repair bills and expense reports, as well as referring major hardware and software problems to vendors or technicians for service.