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it admin

  • Provide technical support to junior staff or students.
  • Provide IP’S to specific users
  • Manage (avoid) ip conflict
  • Troubleshoot
  • Maintain Network UP
  • Static Routing

it admin

  • Providing world class Hardware and Software IT support for 400+ end users for on-site, corporate and international offices
  • Ticket management focused on customer care and communication throughout the ticket resolution life cycle
  • Administrating & Maintaining SAAS applications that include  Adobe Creative Cloud, JAMF Casper, CrashPlan, Google Apps, Evernote Business, Office 365, Dropbox, Slack, Meraki System  Zendesk, DUO Mobile, and many others
  • New user creation, access management, and weekly new hire IT training and orientation
  • Managed and configured AV systems for the company all hands and conference rooms
  • Managing the Security System (Hirsch Velocity) including badging, security access, and camera system
  • Software & Hardware purchasing and maintain vendor relationship.

senior it admin

  • Worked closely with the IT teams around the various offices to implement/deploy new IT solutions
  • Coach, help & mentor internal IT team for success
  • Architected and migrated on-prem Identity Management (IDM) to a cloud-based directory system called OneLogin to streamline user access management for various SAAS applications and automate onboarding and offboarding
  • Closely working with internal business groups to understand requirements, and work with current or potential vendors to identify solutions support business needs
  • Collaborating with the internal security team on setting up security policies and procedures. Tools such as FileVault, BitLocker, SSO, 2FA, Confer, and enabling SSO across all SAAS applications
  • Administered & Maintained JAMF Casper suite OS X management to maintain laptop inventory, enforce policies, deploy software, apply critical patches, and perform imaging at scale
  • Coordinate and Manage new documentation, software updates, and end-user training