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1

information specialist

  • Assisted 50 customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests.
  • Assessed caller accounts to determine member’s benefits, identify service needs and resolve issues.
  •  Support the sales and service culture within the branch that promotes the initiative that service +education = sales results/achievement. Provide service excellence (internal/external) the DCU Way. 
  • Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; recognize potential sales opportunities, cross-sell appropriate products and services, and make qualified referrals. 
  • Foster teamwork and strengthen relationships between the branch and support departments. 
  • Understand and explain all DCU products and services. Open new memberships and new accounts, while adhering to established account-opening guidelines. Promote and demonstrate electronic delivery systems. 
  • Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. Review exceptions and escalate when necessary. 
2

information specialist

  • Oversee subject enrollment to ensure that informed consent is properly obtained and documented.
  • Prepare study-related documentation such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, and progress reports. access services or technical services; monitors daily operations.
  • Promoting information services and products. 
  • Planning, organizing and supervising teams 
3

information specialist

  • Greet clients and visitors with a positive, helpful attitude as the initial point of contact ofor the university
  • Direct patrons to the appropriate building, department, or office with accuracy
  • Assist clients via telephone in a timely manner, guaranteeing a high level of customer service
  • Serve as a liaison between staff and customers to ensure the success of Campus Life events
  • Monitor and update inventory and databases daily
  • Participate in bi-weekly staff meetings and team building activities 
4

information specialist

  • Modeling data flow process 
  • Information architecture design for Intranets and websites. 
  • Auditing and consulting information systems and organizations.
  • Research in Integrated Library Management Systems and Open Source OPACS.
  • Managing information projects. 
5

information specialist(ojt)

  • Manage data for employers and clients and distribute information within the company. 
  • Also analyze data, ensuring data security, organizing and classifying data, maintaining records and contributing to team efforts.
  • Received callers at establishment, determined nature of business and directed callers destination.
  • Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.