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1

implementation analyst

  • Coordinated with over 50 franchisee’s business owner clients between for operation between installations and activation’s team preparing efficient documentation toward new clients and their business.
  • Interfaced with users franchisee’s to ensure satisfaction and understanding of the product and certification steps.
  • Maintained records, plans, status reports, and other related documentation.
  • Utilized Access and Excel software and Radiant Enterprises to track production.
2

implementation analyst

  • Configured new product updates utilizing ORACLE as a process development software.
  • Acted as go-between for users and professional NCR corporation team to facilitate communication.
  • Utilized Access and Excel software and Radiant Enterprises to track production and recommended solutions to team efforts.
  • Reviewed work is completed by others to check for correct spelling and grammar, and ensure that company format policies are followed and recommend revisions.
  • Ensured on time results to multiple business units build configurations on behalf of Dunkin Donuts Corp.
  • Updated, developed, and released work instructions and correspondence, in accordance with a new process standard operating procedures.
  • Tested products and use customer information and feedback to implement improvements.
3

implementation analyst

  • Ensured that government compliance standards were met for electronic data interchange globally (North & South America, EU, Asia).
  • Trained new employees and documented the implementation process.
  • Acted as a liaison between suppliers, network administrators, mapping, and the buyer.
  • Set up file mapping and connectivity methods for all connection types and ERP systems
  • Experience with the following transfer methodologiesMultiple connectivity Methods (SFTP, FTP, AS2, EDI)
  • Multiple File types  (csv, flat, xml, EDI, etc..)
4

sr. implementation analyst

  •  Provide services for Superannuation Funds or Pension plans. 
  • Involves extensive on-shore interaction and service most often at the client site, information gathering, analysis, and mapping of the client’s workflow and processes. 
  • Document analysis, process descriptions, use cases, scenarios, business analysis, task, and workflow analysis as Client advised.
  • Member update, Member upload for all specific funds, HR Exits for different occupying zones, Employer and Fund Setup, User Setup to provide the credentials to the users. 
  • Using Citrix as a main software and platform to manages all the different assigned tasks. 
  • Manages mails and communicate sometimes individually with the client between the workflow to provide a better service. 
  • Keep track and record all information, data, and funds of the members and users. 
5

implementation analyst

  • Preparing Financial models for Portfolio Companies of Private Equities on excel
  • Designing workflow and streamlining investment tracking for Private Equity 
  • Regularly interacting with the Project manager, constructing the project plans and analysing the future contingencies
  • Regular interaction with the Platform Manager of the Private Equity for understanding the nuances of their workflow
  • Training the Platform Manager and making sure he/she understands the product and the workflow. 
  • Independently handling projects by interacting directly with the Private Equity Team