Housekeeping Supervisor Resume Examples

housekeeping supervisor

  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. 
  • Worked with front desk to respond promptly to all guest requests. 
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely. 
  • Handle guest complaint and solve the complaint or concern of guest in a professional way. 

housekeeping supervisor

  • Perform and supervise the cleaning and inspection of guest rooms, public areas, and back of the house. Ensure compliance with proper cleaning techniques, procedures, and brand standards.
  • Order supplies and maintain accurate inventory.
  • Respond to guest requests in a hospitable manner to ensure guest satisfaction.
  • Report any items in need of repair. 
  •  Assist with scheduling and room assignments to ensure proper coverage.
  • Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 

housekeeping supervisor

  • Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the hotel.
  • Assign duties, inspect work, and investigate complains regarding housekeeping service and equipment and take corrective action.
  • Purchase housekeeping supplies and equipment.
  • Take periodic inventories, screen applicants, train new employees, assist to clean, prepare rooms and other housekeeping duties.

housekeeping supervisor/room attendent

  • Manage working environment and deliver effective communications
  • Supervise other staff and allocate, check and approve the room for guests to checkin
  • Detail cleaning of rooms up to the standard of company
  • Accomodate manager to manage housekeeping department
  • Maintain the quality and the standard of detail cleaning 
  • Report any maintenance required, lost properties, any hazardous risk etc. to the Hotel management. 

housekeeping supervisor

  • To supervise the guest rooms, public areas and back of the house areas in assigned section in a courteous, professional, efficient and flexible service consistent with hotel stand policies & procedures in order to maximize guest satisfaction.
  • To assist in efficiently managing the department according to the established concept statement, providing a courteous ,professional, efficient and flexible service at all times in guest rooms, public areas and back of the house areas, following the hotels standards of performance.
  • To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy.
  • To be fully conversant with all services, activities, facilities and F&B promotions offered by the hotel and recommend to the guest.
  • To assign responsibilities to subordinate, implementing multi-tasking principles and to check their performance daily.

housekeeping supervisor

  • Supervise housekeepers and provide training and orientation to new staff.
  • Complete  invoices and weekly schedules.
  • Monitor and direct the work of the housekeeping department.
  • Complete work schedules, manage calendars, and arrange days.

housekeeping supervisor

  • Assign special projects as directed by the Director of Housekeeping.
  • Report any needed repairs or discrepancies of guest rooms
  • Ability to maintain 4-Diamond level cleanliness standards
  • Must have all guest rooms punched in via the phone after completion.
  • Ensure VIP rooms are inspected ASAP.
  • Ensure check out/vacated rooms are a priority.

housekeeping supervisor

  • sue keys and supplies to Housekeeping Attendants.
  • Giving briefing to all section.
  • Performing special projects such as spring cleaning ,shampooing of carpets scrubbing and others.
  • Train and assist Housekeeping Attendants and Advise Superior about performance.
  • Take note of VIP , Do Not Disturb ,Sleep Out, Double lock Rooms , and take appropriate.
  • Attend daily meetings and receive special instruction.
  • Supervise cleaning of guest rooms , corridors ,stairwells .

housekeeping supervisor

  • To ensure agreed standards of cleanliness and hygiene are maintained in all public areas in accordance with correct
  • procedures and administration.
  • Provide training to Housekeeping Room Attendants and Horsepersons to clean guest suites and public areas
  • according to Hotel standards.
  • Review errors with Room Attendants and Housepersons and follow up for resolution
  • Document maintenance issues on a daily basis
  • Meet with Housekeeping Manager to review common cleaning errors and create action plans to resolve them.

housekeeping supervisor

  •  Maintaining attendance records of employees at site.
  •  Processing their work schedule and distributing the work details within the team.
  •  Checking housekeeping work maintained well and if any glitch get it cleared.
  •  Accommodating leave request as per the workflow at site and in emergency arranging for rescuer.
  •  Analysing on complaints received and take necessary actions.
  •  Basically, overseeing employees and ensuring everyone works together to make sure each customer has an excellent experience