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1

hotel houseman

  • Maintain and clean public areas including parking lot, restrooms, lobby, pool area, event center, hallways, elevators, simulcasting and restaurant dining rooms.
  • Assist housekeeping in cleaning and preparing rooms for guests.
  • Delivering items and services to guests upon request during evenings.
  • Aiding guests with their luggage.
  • Setting up and breaking down furniture and equipment for events in the event center, terrace, meeting room and continental breakfast.
  • Respond to radio calls from the front desk for guests or other particular services.
  • Was awarded employee of the month for dedication to events and aiding banquet team members.
2

hotel houseman

  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Secured guest valuables in main safe or individual boxes.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
3

hotel houseman

  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.