- Accurately input customers orders received in-person and by phone into POS computer system, and processed customer cash, credit, and debit card payment
- Answered telephone and in-person inquiries
- Upsold additional menu items, beverages, and desserts to increase restaurant profits
- Helped to resolve customer issues, including incorrect orders, to sustain customer satisfaction benchmarks
- Lift heavy buckets of dishes to quickly clean tables and be ready for the next customer
- Quickly promoted from host to front of the house manager after a few months of working.
- Closed out registers and did the initial money count at the end of every night.
- Provide guests with menus and silverware
- Greet guests and seat them at tables/grills
- Promptly greeting and welcoming guests upon arrival.
- Escorting guests to tables, providing menus and waters.
- Efficiently setting and clearing tables.
- Running food to tables and fulfilling customers requests.
- General housekeeping duties to maintain cleanliness and presentation of the restaurant.
- Conduct tour groups, from a wide variety of countries and cultures, to tour site locations and describe points of interest.
- Answer questions about historical features, structures and events at the site, as well as handle controversial and sometimes belligerent questions effectively.
- Schedule tour groups, greet guests, arrange special services for them, arrangepresentations and provided material at the site.
- Identify, plan, direct, control and coordinate trainings or instruction based on the needs of the staff in job duties or policies, using the effectiveness of methods such as demonstrations, on-the-job training, meetings, conferences and workshops.
- Make recommendations to management concerning issues, and develop or update procedures, policies, or standards.
- Schedule rigorous staff hours and assign duties.
- Serve as a link between leadership and staff by handling questions, interpreting and administering standards and helping resolve work-related problems.
- I greet customers as they walk in
- Sit them down
- Clean the bathrooms
- Help the servers buss tables, take small orders