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1

helpdesk technician

  • Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
  • Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.
  • Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.
  • Provide technical support to junior staff or clients.
  • Compile, administer, and grade examinations or assign this work to others.
  • Order required parts and manage in and out going stock
2

helpdesk technician

  • Use computers for various applications, such as database management or word processing and using phone support to assist customers.
  • Worked in Windows 7/8/10 environments. Supported integration between Sharefile/RightSignature with Microsoft Office and Active Directory.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Created documentation that empowered and enabled user community.
3

helpdesk technician/analyst i

  • Answer calls from customer base using a VoIP phone software.
  • Assist customers with general troubleshooting of computer issues.
  • Have an understanding of computer software and hardware.
  • Write up tickets explaining description of issue that customer is having, routing off to level two support if unable to first hand resolve.
  • Check and reply to emails.
  • Work with team members to identify issues in a high traffic situations.
  • Be knowledgable of, and use Microsoft Office products (Word, Excel, Outlook)
4

helpdesk technician

  • Installing and maintaining various hardware, software, and peripherals
  • Developing scripts to automate routine and complex tasks
  • Addressing and resolving general end-user needs
  • Manage ticket queue to ensure tickets are being handled, or routed to necessary team.
5

helpdesk technician

  • Representative of the maintenance department for bank employees.
  • Maintain records of daily data communication transactions, while replacing computer parts & components when needed. 
  • Preserve records of equipment maintenance work or repairs.
  • Install and configure new equipment, including operating software or outlying equipment.
  • Responsible for the repair and maintnance of computers.