Helpdesk Manager Resume Examples

helpdesk manager

  • Responsible in coordination with entire center
  • Maintaining and monitoring the required workforce per shift
  • Key person in observing the site and agent metrics
  • Managing QA Team in doing the realtime and recorded call quality
  • Working closely with the Workforce team making sure that all agents are fully utilized.

helpdesk manager

  •  Provide support for over 150 bars, restaurants, night clubs and resorts.
  • Manually configure routers and run Cat5e cable to ensure proper stability of hardware and prevent downtime.
  • Conduct approximately 5 hour training sessions for managers and servers so they can fluently use the hardware and software on their own.
  • Perform hardware and networking repairs over the phone with the customer, remotely on my own and on site.
  • Create customer facing menu images.
  • Over the phone support 24/7 to help provide outstanding customer service.