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help desk support specialist

  • Event and alert handle (Windows, Linux and networking devices) – incident handled on internal ticketing system
  • Install, repair, maintain, and upgrade Windows desktop and Windows notebook computers.
  • Provide PC and Mobile support, diagnose, troubleshoot and resolve internal issues with hardware maintenance, installations and upgrades
  • Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance 
  • Solve problems within Microsoft office (outlook, excel, etc.)
  • Install, repair and set up computer peripherals
  •  Perform set-up, break-down, and transport of company electronic equipment on an as-needed basis

help desk support specialist

  • Answer user inquiries regarding computer software/hardware operation to resolve problems.
  • Refer major hardware/software problems or defective products to vendors or technicians for service.
  • Develop training materials/procedures, or train users in the proper use of hardware or software.