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help desk specialist

  • Monitored Systems in operation and input commands to troubleshoot areas such as Networking, CCTV, and Servers.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Led support team as level-three supervisor providing assistance toaverage of 100 users globally in 24/7 support environment.
  • Configured hardware, devices and software to setup work stations foremployees.
  • Removed malware, ransomware and other threats from laptops anddesktop systems.
  • Responded to support request from end users and patiently walkedindividuals through basic troubleshooting tasks

help desk specialist

  • Develops, documents, maintains, and enforces Help Desk Procedures designed to provide responsiveness to requests for assistance in support of business needs
  • Responds to end user requests for assistance
  • Designs, develops and maintains consistent end user computing software images, in conjunction with and with assistance from Technical Services.
  • Participates in the development of Project Plans for 1-2 person Projects.
  • Provides input to regular trouble ticket reports to management, including troubles opened, resolved, and pending during the reporting period.
  • Participates in Help Services projects, and in Development and Technical Services projects as requested.
  • Monitors customer (end user) satisfaction with IT Services in general and Help Services in specific and implements corrective action as appropriate.