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help desk coordinator

  • Managing resources on a day-to-day basis.
  • Managing, Maintaining and development of Service Desk.
  • Processes and maintain Service Desk master data
  • M.onitor service delivery against client SLA’s. and ensure all services are delivered within.
  • SLA Promoting and marketing the service desk.
  • Ensure correct and effective management of all Service escalation processes.
  • Monitoring the performance of service desk systems and staff.

help desk coordinator

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages. 
  • Perform general office duties, such as scanning, faxing and printing.
  • Operating Omni Software system (Electronic medical records) as well as verifying patients’ MHSC.
  • Perform variety of administrative support tasks such as operating  computers to work with pay rolls and other documents as well as scheduling employees.

help desk coordinator

  • Call logging (AIX,I SERIES,HP,CISCO,HP)
  • Managing all the Printer PC Preventive Maintenance schedules.