resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

help desk agent

  • Answer calls from public and provide information on air travel, Security requirements and other service.
  • Provide training to new interns.
  • Aware of local telephone listings and frequently dialed numbers. 
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire,bomb scare and other critical situations. 
  • Inform the security staff if any anonymous objects in Airport. 
  • Other duties and responsibility.
2

help desk agent

  • Take incoming calls from all Panera Bread corporate and franchise cafés across the United States and Canada.
  • Provide technical and IT support for the cafés such as networking, hardware (printers, computers, registers), internet (LAN and WiFi), switches, some business procedures, reporting, email, SSO login and more. I have experience in escalating issues if needed.
  • Develop and maintain an in-depth knowledge of the Panera POS System hardware and software technology systems; including front of house, back of house and communication network.
  • Diagnose and troubleshoot software, hardware and procedural problems.
  • Work to minimize downtime resulting from procedural, hardware, or software applications issues within the Panera POS System.
3

help desk agent

  • To handling incoming calls and providing support to customers 
  • Serving customers via phone, web-chat and emails 
  • To manage databases while assessing documents and navigating multiple platforms for synthesizing adequate information 
  • Conveying technical information in simple manner 
  • Providing strategic insights on the complicated situations 
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners 
  • Monitoring and maintaining computer systems and networks 
4

help desk agent

  • Answer calls from the public and provide information on air travel, security requirements, ground transportation and other service.
  • Aware of local telephone listings and frequently dialed numbers .
  • Respond to queries from airport users both on the phone and face to face.
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
  • Maintain a good relationship with airline personnel, CISF, immigration officers under the guidance of the Manager.
  • Inform the security staff if any anonymous objects in airport .
5

help desk agent

  • Observe and monitor call activities.