head teller Resume Examples

head teller

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Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter by researching documents
Plan, direct, or coordinate the activities for workers in our office.
Balance cash drawer, atm, cash advance and vault. Run documents through image center. Do reports for money orders and official checks.
Resolve customers’ service or billing complaints by performing activities such as

Maintained optimal financial controls by securing funds and making accurate transactions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Verified amounts and integrity of every check or funds transfer.
Managed customer referrals to help financial services team members capitalize on sales changes.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.

Managed team of 3 Tellers focused on main branch customer service.
Processed quarterly Vault and ATM audits with a zero error rate.
Advised clients on mortgage, educational and personal loans.
Maintained balancing record with 99% rate of accuracy.
Created strategies to develop and expand sales of services to existing customer which resulted in a 5% increase in annual revenue.

Familiar with all teller duties and monitor performance of tellers to ensure that established policies, procedures and regulations are being followed.
Monitor work flow of tellers to ensure that customers are being handled in a timely manner.
Investigate and resolve overages/shortages.
Prepare and receive cash shipments and balances vaults.
Investigate and handle customer complaints received in Teller Department.

Reduced error rate 30% by increasing oversight and accountability.
Responsible for implementation and adoption of all compliance, anti-money laundering sanctions related requirements contained in policies, procedures and processes.
Provided a central advisory/information/query handling service point for the portfolio.
Performed a proactive liaison role between customers and back office service fulfillment especially on credit functions.
Interacted frequently with over 100 clients to analyze and establish ongoing needs to better understand their financial requirements.
Backed up for Cheque point; Inward TTs/Funds/Transfers/FCY Cheques on collection, receiving, posting and balancing outward clearing Cheques.
Negotiated and advised on foreign business transactions to customers doing Foreign exchange.

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