Head Teller Resume Examples

head teller

  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter by researching documents
  • Plan, direct, or coordinate the activities for workers in our office.
  • Balance cash drawer, atm, cash advance  and vault. Run documents through image center. Do reports for money orders and official checks.
  • Resolve customers’ service or billing complaints by performing activities such as 

head teller

  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer. 
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.

head teller

  • Managed team of 3 Tellers focused on main branch customer service.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained balancing record with 99% rate of accuracy.
  • Created strategies to develop and expand sales of services to existing customer which resulted in a 5% increase in annual revenue.

head teller

  • Familiar with all teller duties and monitor performance of tellers to ensure that established policies, procedures and regulations are being followed.  
  • Monitor work flow of tellers to ensure that customers are being handled in a timely manner.  
  • Investigate and resolve overages/shortages.  
  • Prepare and receive cash shipments and balances vaults.  
  • Investigate and handle customer complaints received in Teller Department.  

head teller

  •  Reduced error rate 30% by increasing oversight and accountability. 
  •  Responsible for implementation and adoption of all compliance, anti-money laundering sanctions related requirements contained in policies, procedures and processes. 
  •  Provided a central advisory/information/query handling service point for the portfolio. 
  •  Performed a proactive liaison role between customers and back office service fulfillment especially on credit functions. 
  •  Interacted frequently with over 100 clients to analyze and establish ongoing needs to better understand their financial requirements. 
  •  Backed up for Cheque point; Inward TTs/Funds/Transfers/FCY Cheques on collection, receiving, posting and balancing outward clearing Cheques. 
  •  Negotiated and advised on foreign business transactions to customers doing Foreign exchange. 

head teller

  • Set up cash drawers at the beginning of the day
  • Sort and count currency 
  • Compute and record transactions.
  • Cash checks for customers and process deposits and withdrawals.
  • Balance end of day
  • Fill and prepare transfers for ATM
  • Complete cash orders and clearance 

head teller

  • Refer unresolved customer grievances to designated departments for further investigation.. Kept up with reports and Vault responsibility. Dealt with hundreds of customers in a fast paced environment. 
  •  Branch Banc Assurance Champion by Cross-selling Insurance Policies to Clients. (Education, Life, Medical, Motor Vehicle). 
  • Marketed and cross sold other Banks products and upholding Customer Service Standards to existing, walk-ins and potential customers. 
  • Provided Clerical Assistance in the Branch (Branch Secretary) in Correspondence with Clients, Head Office and Branches. 

head teller

  • Was an instrumental role in branch openings, consolidations, and closings.
  • Conducted standardized teller operations, and procedures across the branch.
  • Balanced currency, and checks in cash drawers at the end of shifts and calculated daily transactions using computers and calculators.
  • Handled routine financial transactions daily while ensuring a positive interaction with members and non-members.

head teller/secretary

  • Trained new tellers
  • Oversaw 14 tellers in 4 locations
  • Balanced correspondent bank statements
  • Input new employee information
  • Added and removed employees to insurance
  • Ordered money for bank
  • Balanced vault

head teller

  •  Processing withdrawals
  • completion of wire Transfers and Bank Draft
  • Provision of cash for Teller Team 
  • Coordinating lunch times and other assigned duties 
  • Leading the end of day Balancing of the Telling Team 
  • Responding to customer Queries and Concerns