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1

head teller

  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter by researching documents
  • Plan, direct, or coordinate the activities for workers in our office.
  • Balance cash drawer, atm, cash advance  and vault. Run documents through image center. Do reports for money orders and official checks.
  • Resolve customers’ service or billing complaints by performing activities such as 
2

head teller

  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer. 
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
3

head teller

  • Managed team of 3 Tellers focused on main branch customer service.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained balancing record with 99% rate of accuracy.
  • Created strategies to develop and expand sales of services to existing customer which resulted in a 5% increase in annual revenue.
4

head teller

  • Familiar with all teller duties and monitor performance of tellers to ensure that established policies, procedures and regulations are being followed.  
  • Monitor work flow of tellers to ensure that customers are being handled in a timely manner.  
  • Investigate and resolve overages/shortages.  
  • Prepare and receive cash shipments and balances vaults.  
  • Investigate and handle customer complaints received in Teller Department.  
5

head teller

  •  Reduced error rate 30% by increasing oversight and accountability. 
  •  Responsible for implementation and adoption of all compliance, anti-money laundering sanctions related requirements contained in policies, procedures and processes. 
  •  Provided a central advisory/information/query handling service point for the portfolio. 
  •  Performed a proactive liaison role between customers and back office service fulfillment especially on credit functions. 
  •  Interacted frequently with over 100 clients to analyze and establish ongoing needs to better understand their financial requirements. 
  •  Backed up for Cheque point; Inward TTs/Funds/Transfers/FCY Cheques on collection, receiving, posting and balancing outward clearing Cheques. 
  •  Negotiated and advised on foreign business transactions to customers doing Foreign exchange.