head hostess Resume Examples

head hostess

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Greet guests and seat them at tables or in waiting areas
Calculate total payments received during a time period, and reconcile this with total sales
Operate cash registers to accept payments for food and beverages
Supervise others and provide on-the-job training
Pay company bills by cash, vouchers, or checks
Answer telephone calls and respond to inquiries or transfer calls

Write daily specials on the chalkboard.
Sweep front patio and around host stand.
Check all menus to ensure proper cleaning.
Do a restroom check and re-stock.
Read all special requests for lunch and dinner shifts to properly assign guests to their corresponding tables.
Greet guests and take them to their tables.
Answer phone and make reservations

As hostess, efficiently communicated with team members to fully maximize efforts and coordinate all seating, phone calls and reservations
Managed servers, trained new employees, filled in where needed and provided overall quality control
As server, maintained composure and provided engaging service in an extremely high volume environment, confidently managing up to ten tables at once
Asked to return for a second season, worked June 2013 – October 2013

Perform any other reasonable duties as required by the Restaurant Manager or the Assistant Restaurant Manager
Monitor customer satisfaction and respond to customer feedback and complaints
Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants
Train new and existing employees on full food and beverage offerings
Ensure all guest preferences and allergies are attended to on a consistent basis

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