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1

head hostess

  • Greet guests and seat them at tables or in waiting areas
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Operate cash registers to accept payments for food and beverages
  • Supervise others and provide on-the-job training
  • Pay company bills by cash, vouchers, or checks
  • Answer telephone calls and respond to inquiries or transfer calls
2

head hostess

  • Write daily specials on the chalkboard. 
  • Sweep front patio and around host stand. 
  • Check all menus to ensure proper cleaning. 
  • Do a restroom check and re-stock. 
  • Read all special requests for lunch and dinner shifts to properly assign guests to their corresponding tables. 
  • Greet guests and take them to their tables. 
  • Answer phone and make reservations 
3

head hostess

  • Responsible for training new hosts
  • Organized restaurant floor plans
  • Coordinated take out and delivery orders
  • Answered guest questions about menu and restaurants 
  • Assisted managers and waitstaff with their duties 
4

head hostess/server

  • As hostess, efficiently communicated with team members to fully maximize efforts and coordinate all seating, phone calls and reservations
  • Managed servers, trained new employees, filled in where needed and provided overall quality control
  • As server, maintained composure and provided engaging service in an extremely high volume environment, confidently managing up to ten tables at once
  • Asked to return for a second season, worked June 2013 – October 2013
5

head hostess

  • Perform any other reasonable duties as required by the Restaurant Manager or the Assistant Restaurant Manager
  • Monitor customer satisfaction and respond to customer feedback and complaints
  • Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants  
  • Train new and existing employees on full food and beverage offerings
  • Ensure all guest preferences and allergies are attended to on a consistent basis