Guest Services Agent Resume Examples

guest services agent

  • Greeted, registered, and assigned rooms to guests of hotels or motels.
  • Verified customers’ credit, and establish how the customer will pay for the accommodation.
  • Kept records of room availability and guests’ accounts, manually or using computers.
  • Performed bookkeeping activities, such as balancing accounts and conducted nightly audits.
  • Computed bills, collect payments, and made change for guests.
  • Recorded guest comments or complaints, referred customers to managers as necessary.
  • Reviewed accounts and charges with guests during the check out process.

guest services agent

  • Check guests in and out of the hotel
  • Make reservations over the phone and in person
  • Manage the breakfast/coffee lounge
  • Listen to customer requests and answer questions and provide information.

senior guest services agent

  •  Compiled weight and balance charts for Boeing 737,Airbus, ATR 72-500 type passenger Aircraft (approved by DGCA – Govt of India) 
  • Monitored loading and unloading of baggage, cargo into the aircraft ensuring all safety measures by liaising with cabin crew ,captain and crew members 
  • Supervise cleaning of aircraft along with boarding and de-planning of passengers
  • Greet and assist guests with luggage

guest services agent

  • Hear and resolve complaints from guests.
  • Manage all front desk functions heavily focused on daily arrival and departure process.
  • Ordering, inventorying and distributing all HOA issued Parking Passes.
  • Working with Owner Relations Team to perform rate analysis for units on the company rental program. 
  • Creating comp. sheets that compare rates from other companies to those on Southern’s rental program.
  • Issuing access codes to vendors, guests and real estate agents to all units
  • Read and reply to office emails and follow up on any pertinent issues

guest services agent

  • Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Participating in training and development programs to enhance one’s skills and capabilities. 
  • Promoting and up-selling hotel facilities through strong product knowledge.
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys. 
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation. 
  • Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.

guest services agent (intern)

  • Greet the guests in a friendly and professional manner according to hotel standards.
  • Responsible for a cash float throughout shift and ensuring it balances correctly at the end of shift. 
  • Perform accurate check-ins and check outs of guest daily. 
  • Engage each guest as a unique individual and listen attentively to their requests. 
  • Performs any additional tasks which are assigned by Supervisor.

guest services agent

  • Performing general communication duties, including taking reservations via telephone and walk ins, taking room service orders, taking guest enquires and responding to their requests
  • Providing exceptional customer service to all guests, going above and beyond in service delivery
  • Welcoming guests and completing check in and check out procedures using Opera Property Management System
  • Handling all security procedures with credit and cash transactions, accounting procedures, issuing of room keys and guest privacy
  • Providing accurate and up to date information to guests about current events and attractions in Melbourne
  • Managing guests requests, inquiries and complaints in a timely and efficient manner
  • Maintaining current knowledge of daily VIPs and ensuring they are looked after appropriately

guest services agent

  • Order any supplies needed by office staff.
  • Maximising revenue through up-selling and marketing promotions
  • Promoting a safe workplace by recognizing and reporting hazards and promoting general workplace health and safety procedures
  • Training new staff and ensuring they represent the hotel’s and Accor’s values

guest services agent

  • Confer with customers by telephone or Chat to provide information about products or services, take or enter reservations, cancel accounts or memberships, or obtain details of complaints.
  • Participating in training and development programs to enhance one’s skills and capabilities.
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation.

guest services agent

  • Responsible for being the face of the hotel when guests first entered, and checking guests in and out of their rooms.
  • Worked with other hotel, casino, and VIP departments to solve any guest need to ensure the perfect vacation.
  • Collected payment and billing information for guest and created invoice for the duration of their stay involving every on property purchase.
  • Effectively communicated with and supported our guests, marketing and administrative teams on a daily basis.