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1

guest services agent

  • Greeted, registered, and assigned rooms to guests of hotels or motels.
  • Verified customers’ credit, and establish how the customer will pay for the accommodation.
  • Kept records of room availability and guests’ accounts, manually or using computers.
  • Performed bookkeeping activities, such as balancing accounts and conducted nightly audits.
  • Computed bills, collect payments, and made change for guests.
  • Recorded guest comments or complaints, referred customers to managers as necessary.
  • Reviewed accounts and charges with guests during the check out process.
2

guest services agent

  • Check guests in and out of the hotel
  • Make reservations over the phone and in person
  • Manage the breakfast/coffee lounge
  • Listen to customer requests and answer questions and provide information.
3

senior guest services agent

  •  Compiled weight and balance charts for Boeing 737,Airbus, ATR 72-500 type passenger Aircraft (approved by DGCA – Govt of India) 
  • Monitored loading and unloading of baggage, cargo into the aircraft ensuring all safety measures by liaising with cabin crew ,captain and crew members 
  • Supervise cleaning of aircraft along with boarding and de-planning of passengers
  • Greet and assist guests with luggage
4

guest services agent

  • Hear and resolve complaints from guests.
  • Manage all front desk functions heavily focused on daily arrival and departure process.
  • Ordering, inventorying and distributing all HOA issued Parking Passes.
  • Working with Owner Relations Team to perform rate analysis for units on the company rental program. 
  • Creating comp. sheets that compare rates from other companies to those on Southern’s rental program.
  • Issuing access codes to vendors, guests and real estate agents to all units
  • Read and reply to office emails and follow up on any pertinent issues
5

guest services agent

  • Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Participating in training and development programs to enhance one’s skills and capabilities. 
  • Promoting and up-selling hotel facilities through strong product knowledge.
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys. 
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation. 
  • Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.