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front office assistant

  • Assists in pre-registration and blocking of rooms for reservations
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
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front office assistant

  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
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front office assistant

  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
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front office assistant

  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for tax-exempt guests and attach the form to registration card.
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front office assistant

  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Night auditing, cashiering and posting of payments