front office assistant Resume Examples

front office assistant

Not in love with this template? Browse our full library of resume templates

Related Resumes & Cover Letters

front office assistant

Assists in pre-registration and blocking of rooms for reservations
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.

Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Night auditing, cashiering and posting of payments

1 2 3 4 5 6