Front Office Assistant Resume Examples

front office assistant

  • Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.
  • Enter information into databases.
  • Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as insurance cards.
  • Schedule and confirm appointments for patients.

front office assistant

  • Perform all check-in and check-out tasks, manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay.
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

front office assistant

  •   Manage the customer service.
  •  Check -in /Check Out Process 
  • · Handle customer queries and complaints.
  • · Managing Accounts/ cash Management 
  • · Assigning & follow-up of daily customers calls
  • · Taking Booking on call 
  • · Handle walk-in customer

front office assistant

  • Respond to guests’ complaints in a timely and professional manner
  • Answering phone call, emails
  • helps create a pleasant and memorable stay for our guests.
  • Shift Reports, cashiering and posting of payments
  • Night Audits and do housekeeping reports

front office assistant

  • Use computers for various applications, such as data management and word processing.
  • Answer telephones and give information to callers, take messages, and transfer calls to appropriate persons and departments.
  •  Enter personnel information into databases.
  • Greet visitors and callers. 
  • Handle inquiries and direct visitors to the appropriate persons, according to their needs.
  • Make copies of correspondence and other printed materials.
  • Open and distribute incoming mail or other materials.

front office assistant (part-time)

  • Work as part-time while studying
  • Handled front desk function for morning and evening shift.
  • Greeted guests, issued room keys, recommended activity and dining locations and managed room request.
  • Processed payment, made reservation and checked guests in and out of the hotel.
  • Provide some concierge service such as arranging drivers or cab for pickups.

front office assistant

  • Welcome, greet and guest check-in
  • Handling guest accounts
  • Room key control
  • Answering telephone and directing the caller to the right person/department
  • Coordinating excursions and activities
  • Taking guest request pre-arrival and during occupancy
  • Coordinating with guest transport team

front office assistant

  • Providing of efficient guest service (check-out)
  • Handling of customer complaints Make the Sales Report
  • Maintain the Log Book
  • Reservation service is efficient
  • Proper handling of special requests, VIP’S and Guest requirements
  • Wake-up calls recorded and completed to guest specifications
  • Record keeping and organization of filing

front office assistant

  • Verified all insurance cards.
  • Assisting guests with payment process and check-out
  • To assist Housekeeping with resolving Room discrepancies
  • Handle the Telephone calls, fax, emails etc. 

front office assistant

  •  Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff.
  • Perform callbacks to past patients for follow-up and ensure a positive patient experience.
  • Collect all insurance information, verify patient demographics, process payments, and post-patient balances.
  • Assist with clerical duties such as filing, faxing, and scanning documentation.
  • Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses.
  • Collect payment for medications and distribute those once filled (if applicable).