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1

front office assistant

  • Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.
  • Enter information into databases.
  • Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as insurance cards.
  • Schedule and confirm appointments for patients.
2

front office assistant

  • Perform all check-in and check-out tasks, manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay.
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
3

front office assistant

  •   Manage the customer service.
  •  Check -in /Check Out Process 
  • · Handle customer queries and complaints.
  • · Managing Accounts/ cash Management 
  • · Assigning & follow-up of daily customers calls
  • · Taking Booking on call 
  • · Handle walk-in customer
4

front office assistant

  • Respond to guests’ complaints in a timely and professional manner
  • Answering phone call, emails
  • helps create a pleasant and memorable stay for our guests.
  • Shift Reports, cashiering and posting of payments
  • Night Audits and do housekeeping reports
5

front office assistant

  • Use computers for various applications, such as data management and word processing.
  • Answer telephones and give information to callers, take messages, and transfer calls to appropriate persons and departments.
  •  Enter personnel information into databases.
  • Greet visitors and callers. 
  • Handle inquiries and direct visitors to the appropriate persons, according to their needs.
  • Make copies of correspondence and other printed materials.
  • Open and distribute incoming mail or other materials.