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11

front desk/ housekeeping

  • Make reservations on the computer that are requested by guests.
  • Ensure there are beverages available for incoming and outgoing guests. 
  • Keep the lobby clean and presentable.
  • Strip hotel beds, and bathrooms.
  • Disinfect all hard surfaces including nightstands, windows, and mirrors.
  • Vacuum floor, make and tuck bed, restock all necessities, and set room for incoming guest.
12

front desk/psr/csr

  • Receive Customer/Salesman services orders then negotiate pricing with customer.
  • Review work orders for price accuracy and recalculate errors and discounts.
  • Take customer complaints and questions and provide satisfaction to customer standards.
  • Train all new telemarketers and supervise employee performance.
  • Assistant with Dispatch schedule for teckination routes for the next day then print work orders and route sheets and distribute to teckinations.
  • Greet visitors take in Drapes,Area Rugs for service,cash,credit card handling.
  • Schedule and confirm appointments with customers.
13

front desk/digital marketing liason

  • Assisted in planning digital marketing campaigns, including web, email, social media, and display advertising.
  • Managed social media accounts, generating interest for existing and upcoming product or service releases. 
  • Arranged conference calls for the marketing and sales teams both onsite and at remote locations
  • Provided excellent service to customers, taking questions and concerns, providing them with information on the products as well as their accounts
14

front desk

  • Cash Handling/Financial Responsibility
  • Attention to Detail
  • Problem Solving
  • Multitasking
  • Coordinating between departments for efficiency
  • Verify customers’ credit, and establish how the customer will pay for the accommodation
  • Keep records of room availability and guests’ accounts, manually or using computers
15

front desk/ houseman/ security

  • Assisted with Doorman/Bellman duties, 
  • Provided guest with essential needs, 
  • Completed booking of conference space and suites.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers