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1

front desk manager

  • Assure guest had a pleasant stay
  • Ensured that the front desk provides a professional and friendly service for guests.
  • Acted as liaison between General Manager and staff
  • Managed  and trained the Front Office staff.
2

front desk manager

  • Serving visitors by greeting, welcoming, and directing them appropriately.
  • Notify company personnel of visitor arrival.
  • Maintaining security and telecommunications system.
  • Informing visitors by answering or referring inquiries.
  • Directing visitors by maintaining employee and department directories.
  • Maintaining security by following procedures, monitoring logbook, and issuing visitor badges.
  • Operating telecommunication system by following manufacturer’s instructions for house phone and console operation.
3

front desk manager

  • Verify patients insurance eligibility and benefits 
  • File claims with insurance 
  • Mail accounts payable statements monthly
  • Manage the front desk including greeting visitors and responding to in person or telephone requests 
  • Send out recall letters 
  • Scheduling referral appointments 
  • Send out patients orders for glasses or contacts
4

front desk manager

  • Date-stamp, sort, and rack incoming mail and messages..
  • Greeting and checking in guests.
  • Performing the night audit, and double checking financial records, ensuring all guests are paid and checked in. 
  • Doing laundry, and keeping the public guest areas clean. 
5

front desk manager

  • Maintains properly communicated room status information with all departments
  • Evaluates, handles, and resolves guest complaints and/or special requests quickly, efficiently, and courteously. 
  • Monitors, updates, prepares, and relays group information to appropriate personnel.
  • Maximize room revenue and occupancy by reviewing status daily; Analyze rate variance, monitor credit reports and maintain close observation of daily in-house count.