Front Desk Manager Resume Examples

front desk manager

  • Assure guest had a pleasant stay
  • Ensured that the front desk provides a professional and friendly service for guests.
  • Acted as liaison between General Manager and staff
  • Managed  and trained the Front Office staff.

front desk manager

  • Serving visitors by greeting, welcoming, and directing them appropriately.
  • Notify company personnel of visitor arrival.
  • Maintaining security and telecommunications system.
  • Informing visitors by answering or referring inquiries.
  • Directing visitors by maintaining employee and department directories.
  • Maintaining security by following procedures, monitoring logbook, and issuing visitor badges.
  • Operating telecommunication system by following manufacturer’s instructions for house phone and console operation.

front desk manager

  • Verify patients insurance eligibility and benefits 
  • File claims with insurance 
  • Mail accounts payable statements monthly
  • Manage the front desk including greeting visitors and responding to in person or telephone requests 
  • Send out recall letters 
  • Scheduling referral appointments 
  • Send out patients orders for glasses or contacts

front desk manager

  • Date-stamp, sort, and rack incoming mail and messages..
  • Greeting and checking in guests.
  • Performing the night audit, and double checking financial records, ensuring all guests are paid and checked in. 
  • Doing laundry, and keeping the public guest areas clean. 

front desk manager

  • Maintains properly communicated room status information with all departments
  • Evaluates, handles, and resolves guest complaints and/or special requests quickly, efficiently, and courteously. 
  • Monitors, updates, prepares, and relays group information to appropriate personnel.
  • Maximize room revenue and occupancy by reviewing status daily; Analyze rate variance, monitor credit reports and maintain close observation of daily in-house count. 

front desk manager/clerk of the works

  • Successfully managed all aspects of front desk reception in a Retail/Medical office operation.
  • Cheerfully handled all inbound phone calls from customers and patients booking appointments, ordering glasses to resolving customer/patient inquiries.
  • Precise and timely mailing of patient reminders.
  • In charge of ordering and stocking accessories.
  • Excellent credit card/cash handling bookkeeping duties.
  • Accurately checked patient insurance coverage, verification of co-pays and deductibles.

front desk manager

  • Checked in members with greeting, and managers deal of the day. 
  • Provided prospect members with gym tour, gym equipment overview, and gym membership rates.
  • Met/exceded monthly supplement POS goal.
  • Made retro blend smoothies in accordance to retro fitness corporate standards.

front desk manager

  • Managment of workers
  • Make sure scheduling was created and made correctly
  • Made sure all customers where happy and had no issues
  • Spoke to angry customers that had issues 
  • Made sure all fiances were accounted for and in the safe
  • Made sure all guests had the correct services that they paid for
  • Managed a group of 10 people at time on busy nights

front desk manager

  • Managed a 1260-unit destination resort.
  • Monitored the appearance and performance of the front desk staff.
  • Fostered strong working relationships with all hotel departments.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits

front desk manager, customer service

  • Managed lane rentals for general customers, parties, and leagues 
  • Managed billing accounts for leagues on a weekly basis to ensure accurate pricing and funds 
  • Assisted customers with a positive, welcoming attitude 
  • Always made sure the customer comes first to provide the best customer service possiable