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1
front desk manager
- Assure guest had a pleasant stay
- Ensured that the front desk provides a professional and friendly service for guests.
- Acted as liaison between General Manager and staff
- Managed and trained the Front Office staff.
2
front desk manager
- Serving visitors by greeting, welcoming, and directing them appropriately.
- Notify company personnel of visitor arrival.
- Maintaining security and telecommunications system.
- Informing visitors by answering or referring inquiries.
- Directing visitors by maintaining employee and department directories.
- Maintaining security by following procedures, monitoring logbook, and issuing visitor badges.
- Operating telecommunication system by following manufacturer’s instructions for house phone and console operation.
3
front desk manager
- Verify patients insurance eligibility and benefits
- File claims with insurance
- Mail accounts payable statements monthly
- Manage the front desk including greeting visitors and responding to in person or telephone requests
- Send out recall letters
- Scheduling referral appointments
- Send out patients orders for glasses or contacts
4
front desk manager
- Date-stamp, sort, and rack incoming mail and messages..
- Greeting and checking in guests.
- Performing the night audit, and double checking financial records, ensuring all guests are paid and checked in.
- Doing laundry, and keeping the public guest areas clean.
5
front desk manager
- Maintains properly communicated room status information with all departments
- Evaluates, handles, and resolves guest complaints and/or special requests quickly, efficiently, and courteously.
- Monitors, updates, prepares, and relays group information to appropriate personnel.
- Maximize room revenue and occupancy by reviewing status daily; Analyze rate variance, monitor credit reports and maintain close observation of daily in-house count.
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