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1

director of human resources

  •  Managed and directed the day to day operations of the Human Resources Office to include, Recruitment, Health Benefits, Timekeeping, Payroll, Disciplinary Actions, and Testified at the Office of Administrative Hearings as needed. 
  • Chaired the Division’s Risk Management Committee. 
  • Interpreted personnel policy and procedures.
  • Counseled or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
  • Prepared or review specifications or orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards.
  • Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
  • Scheduled or conduct new employee orientations.
2

director of human resources

  • Solicit and recruit employees using advertising, Human Resource websites, personal encounters and internal referrals.
  • Interview, screen and test all applicants.
  • Hire, perform orientation, in-services, and ongoing training in conjunction with the Director of Client Care.
  • Maintain documentation of associate work record in ClearCare Online System, Human Resource Database and Filing Sytem.
  • Ensure current and complete personnel records for all homecare associates in compliance with state licensure requirements.
  • Monitor labor law enviorment and ensure all personnel actions including, but not limited to, hiring, discipline and payroll are in compliance with state and federal labor laws and rules.
  • Ensure all employees receive a  written and verbal annual review.
3

director of human resources

  • I wrote schedules for floor staff and managed call ins. I was on call 24/7
  • I tracked employee call-ins, tardiness,vaccines, license verifications
  • I did payroll for 90 employees.
  • I managed DHS staffing forms.
  • I was also the Case Manager for the building, updating HMO’s on patient progress.
4

director of human resources

  • Recruitment of skilled professionals for multilingual communication projects, set up contracts by applying labor laws and regulations.
  • Project Management, establishing and tracking KPIs; set goals and deadlines; build and maintain strong employee relationships.
  • Maintained and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
  • Selected qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
5

director of human resources, italy&spain

  • Configuration of HR Management System on cloud for the cluster , 
  • Implementation of quality control programs and on going training and coaching resulting in documented improvement in guest satisfaction 
  • Leading Quality Assurance  average score of the Cluster  in the last 5 years range between 90,50-93,00% – Revinate score :  4.68 for the cluster – Net Promoter Score: 93%
  • Obtained and managed government and EU funds for training programmes worth up to 15% of divisional budget.
  • Developed and implemented performance appraisal coaching programme which has produced performance improvement.
  • Developed and managed training programmes to improve soft skills and hard skills of Line Management and Line staff. Acted as trainer for formative events for Senior and Line Management on “soft skills”.
  • Developed special projects such as Regional High School for Development to train future staff.