resume

Not in love with this template? Browse our full library of resume templates

boy

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.
1

desktop support technician

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users.
  • Resolving technical issues telephonically and provide support and general information
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
2

desktop support technician

  • Oversee storage and maintain records of computer hardware inventory
  • Retrieve and dispose of computer equipment and boxes.
  • Trained users to properly use computer hardware and software. 
  • Removed and replaced malfunctioning components to correct hardware problems.
3

desktop support technician

  • Resolved first and second-level support Help Desk requests and incidents with an emphasis on medium to difficult issues
  • Assisted with operational support related escalation of core banking system tasks
  • Set up, configured, and supported internal hardware and software applications
  • Maintained software configurations and computer hardware; troubleshot performance issues
  • Recorded troubleshooting steps in the ticketing system
  • Initiated and followed standard operating procedures and supporting documentation; created training materials and mentor junior team members
  • Maintained current knowledge of computer technology and made recommendations on new types of equipment and operational methods based on business needs
4

desktop support technician

  • Install, configure, support and troubleshooting of Microsoft and other application software’s
  • Documentation of issues and end user procedural guide Distribute required software patches and updates to all customers
  • General hardware installation and troubleshooting any related problems (Printers, Desktop/Laptop, Servers and network equipment)
  • Ensuring virus protection functionality and updates on virus software application (McAfee and Kaspersky)
  • Data backup, Restoring, Network installation (cabling and crimping) and support (Net-gear, APS UPS)
  • Provision deploy and support end users’ machines
  • Remote desktop support (TeamViewer, VPN) and cloud-based application (office 365)
5

desktop support technician

  • Connected to Dell desktops and laptops to setup username and password for new hires added to FDA government employment via Windows Remote connectivity 
  • Provided printer configuration for FDA workers via network configuration ports to Hewlett Packard, Dell, Brother, Xerox printers 
  • Contributed to enhancing customer satisfaction by cleaning, organizing and backing up FDA and Military personnel Microsoft Outlook 2010 PST files 
  • Added new hires to FDA domain via Active Directory tools under Dell support supervision 
  • Reimaged Dell laptops and desktop for FDA new hires preparing them for on job training 
  • Utilized Dell Backup and Restore Tool for specific windows backups and migration 
  • Closed in timely fashion Dell CRM & Hewlett Packard Service Manager ticketing system to close work orders