Desktop Support Resume Examples

desktop support

  • Increased forest functional level and domain functional level to introduce 2012 r2 domain controller in the test environment 
  • Added and Supported AD users and groups on regular basis using scripting language i.e. batch, PowerShell  
  • Created, managed and configured Virtual Machines, clones using Hyper V, SCVMM
  • Monitored and maintained health and security of the virtual servers

desktop support

  • Deployed Active Directory GPO’s using WMI filter and Security filter on site level, domain level, and OU level
  • Deployed software and network drive using group policy and managed GPO’s on the users and computers in AD environment
  • Tracked and managed the backup on a daily basis
  • Configured and deployed unattended installations over the network for multiple departments

desktop support

  • Produce various reports utilizing Microsoft SQL server and Microsoft Excel
  • Implemented changes for Tax wealth clients and update the database
  • Maintain Composure and patience in high pressure situation 
  • Store all the data in AWS S3 Glacier Deep Archive for tax regulation purposes
  • Created and implemented backup and restores policies and procedures.
  • Performed administration tasks, user management, documentation, communicating messages to users
  • Assisted user’s problem in a timely manner

desktop support

  • Addressing user tickets regarding hardware, software and networking.
  • Walking customers through installing applications and computer peripherals.
  • Remote troubleshooting.
  • Customize desktop applications to meet user needs.
  • Direct unresolved issues to the next level of support personnel.

desktop support

  •  Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees. 
  •  Provide recommendations to improve the support processes or the delivery of customer service 
  •  Provide & reinforce customer service expectations when assisting the customer in technical and operational issues 
  • Manage the assigned ticket queue
  • Follow standards for supported application and workflows
  • Maintain inventory of assets, as directed by management
  • Other project assignments as directed by the field project management team 

desktop support

  • Trouble Shooting Computer Hardware as well as Software problem.
  • Application Software: – Ms Office , Microsoft Outlook, Antivirus Software 
  • Installation of LAN card, printers, Scanner etc. 
  • Trouble Shooting of Local Area Network.
  • Providing Level 1 support for installation of applications like Microsoft SQL 7.0 & Visual studio & .NET, MS Office, Norton Antivirus, Graphics Applications from Adobe and Macromedia
  • Installation and Maintenance of Desk Jet Printers and Network Printer (Xerox Work Centre 7345, HP 5550dtn, HP4600, HP2015n).

desktop support

  • Initiate, review, or approve modifications to project plans. 
  • Assign duties, responsibilities, and spans of authority to project personnel. 
  • Refresh hardware and ensure that the user is able to do their job as easily on the new machine as on their old. 
  • Talk to user to ensure that no data is missing and that outlook email is working correctly. 
  • Troubleshoot any issues that may hinder the user from doing their job. 

desktop support

  • L1 support for various different companies
  • Replying of emails for server issues
  • Escalating of issues to L2 and L3 supports
  • Hardware based support for MNC

desktop support

  • Creating Users, Groups and assigning permissions and privileges.
  • Administrating and troubleshooting of users PC’s
  • Implementing the Group policy Security and Group policy Software.
  • Installation, Configuration and Troubleshooting of Modems, Printers, Scanners and other PC devices.
  • Configuring the users Microsoft Outlook & ensuring the users that none of user mail is missing.
  • Establishing Connectivity between Clients & Server.
  • Configuring TCP/IP Printers and shared Printers.

desktop support

  • Imaged new PCs for deployment. 
  • Configured software for users. 
  • Scheduled meetings with users to identify software and hardware needs. 
  • Scheduled times to refresh their old machines for a seamless transition. 
  • Troubleshoot issues with applications such as Microsoft Office and various other software. 
  • Asset management software. 
  • Followed HIPPAA Guidlines.