Customer Support Engineer Resume Examples

customer support engineer (network)

  • Designing and implementing new network solutions and/or improving the efficiency of current networks
  • Installing, configuring and supporting network equipment including routers, PCs etc .
  • Troubleshooting network problems
  • Maintaining network performance.

customer support engineer

  • Neutral Mechanic meeting for the product issues.
  • Warranty settlement for manufacturing defects of spare parts.
  • Customer meeting and Claim settlement.
  • BS4 training to customer and local mechanics.
  • Promotional activities on monthly basis.
  • Prefitment & Postfitment product claim management.

customer support engineer

  • Client site Job in ​Indian Institute of Technology Dharwad.
  • ●  Customer Support Engineer and System admin and L2
  • Networking working inExtreme Switches, juniper , HP, cisco Fortinet firewall Managing.
  • ●  Cisco Wireless AP and controller,Servers for Mobility etc.
  • ●  Qnap storage and Server Basic Configuration installing.
  • ●  Ubuntu,centos and Windows Package for standalone and servers,
  • ●  Quick Heal Server and standalone.

customer support engineer

  • Responsibilities include Administration of Sun Fire V445, V245, V240, Linux servers ,Window Server, 2003 2000 and Windo NT.Windows 2000 server, Windows 2000, Windows-XP Systems.
  • Regular Backup mails and data.
  • Troubleshooting of Servers & Network Systems.
  • Handling critical Applications of the clients.
  • User administration and management like add/change/delete.
  • System Administration of Window servers and client.
  • System administration of RHEL 3.0.

senior customer support engineer

  •  Technical Account Manager for several accounts, which hold annual revenue in excess of $10 Million.
  • Work directly with customer and provide assistance with their environment, such as upgrades, installation and overall troubleshooting of their implementation.
  • Work with Engineering and Development to provide solutions, enhancements and defects. 
  • Daily duties involved assisting with customer-facing issues with

customer support engineer

  • Handled the technical support service for a Video Software application for ROXIO.
  • Also handled up-selling for the same product.
  • Having a clear technical knowledge on computer hardware navigation.
  • Was primarily handling the technical support service for North-American customers.
  • Was exceptional in handling I-rate customers and attended supervisor level calls for the same product.
  • Was acting as a liaison between the client and the customer for technical DE-bugging problems.
  •  On my own personal interest took efforts to do research on the office lab and created knowledge based articles, also called as KB.

customer support engineer

  • Onsite Engineer In KSB Pumps Handling Client issues 
  • Installation of Red Hat Linux OS using NFS, FTP, HTTP, CD-ROM and Hard drive 
  • User account management creation, deletion and assigning permission 
  •  Provided deployment end user support for OS and other desktop software 
  •  Managing and Maintaining Desktops/Laptops/Related Calls and troubleshooting problems 
  •  Backup & Restoring the Handheld data’s Using TAPE Drive 
  •  Preventive Maintenance plan & Action, And Inventory Management 

customer support engineer

  • Installation & Configuration of Computer Hardware/ Operating Systems and application.
  • Maintenance and monitoring of computer networks & systems.
  • Diagnosing and solving hardware & software faults. 
  • Tacking Backup of server.
  • Managing backups of critical equipment of site.
  • Management & Monitoring of WAN Links
  • Monitoring & basic Management of LAN/WAN equipment.

customer support engineer

  • Worked for Hyderabad International Airport Project
  • Worked for Mumbai International Airport Project (sept 2009-feb 2009) & handling the following Nortel devices.      
  • Ethernet routing switch 8600 ,5500 series,4500 series, MERS 8600
  • Nortel VPN router (Contivity)
  • Enterprise Network manager (for monitoring network). 
  • Nortel Wireless LAN & Wireless Switch Manager.                                                                                                                                                                                                                                             

customer support engineer

  • Was continuously the top performer in the batch and maintained high quality metrics for all the months from the date of joining.
  • Resolve IT Related queries of company employees.
  • Monitoring & FIX LAN wiring Issue.
  • Performing electrical safety checks on the company’s computer equipment.
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