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1

customer service assistant manager

  • Oversees Customer Service operations. Experienced to lead 5 customer service 
  • Establish or maintain customer profiles
  • Pharmacovigilance – Prepare and process product complaint reporting and recording
  •  Pharmacovigilance – Prepare and process product recall reporting and recording
  •  Pharmacovigilance – Prepare and medical information reporting and recording 
  •  Pharmacovigilance – Adverse Event reporting and recording
  •  Pharmacovigilance – Poison record
2

customer service assistant manager

  • cash control, reports, manage front end, deposits, count tills, lottery, western union, Train or instruct employees in job duties or company policies or arrange for training to be provided. 
  • Create and update the existing SOP 
  • Improving medication supplies to customers according cold chain products & non cold chain products, psychotropic product, controlled drugs 
  • Collaborate with distributor and warehouse for stock allocations, distributions and inventory planning 
3

customer service assistant manager

  • Manage Distributor agreement  
  • Face to face meeting up customers to understand their needs and improvements